Cerium Presentation for IAUG Meeting 2-14

Report
The Power of We™
Agenda
• Overview of Cerium
• Summary of Partnership with University of Washington
Lync Project
• Avaya Aura Architecture Overview
• Demonstrations of: Avaya ACA, one-X SIP for IOS, Scopia
Meet-me-Video
• Questions and Answers
Cerium Networks
•
Cerium Networks established October 2000
•
Core Business
– Unified Communication Solutions: “A solution-based approach to unifying
telephony, instant messaging, presence, video, collaboration, and conferencing”
•
130+ Technology Professionals
– Over 70% are credentialed
•
7 Offices in the Northwest
•
Financially Strong
•
Cerium’s Unique Values
– Technology Expertise
– Multi-Vendor Core Competencies
– Largest Avaya presence in PNW
– Focused, Flexible and Responsive
Strategic Alliances
As a Platinum Business Partner, and the largest partner in the Northwest, Cerium
specializes in Avaya solutions for VoIP Telephony, Unified Communications and Contact
Centers. Cerium's close alignment with Avaya, specifically in the Northwest, is a benefit
to our customers.
• Platinum Certified – October 2003
• Service Delivery Specialized – Implementation and Support
• Business Partner of the Year
Nortel:
Full Service Accreditation:
• Communication Server 1000: 8/10
• CallPilot: 8/10
• Next Generation Contact Center: 8/10
Cisco Systems, a leader in networking solutions. Cerium Networks has proven success in
the marketplace in delivering Cisco's technology portfolio.
Silver Certified: 9/05
• Advanced UC Specialized: 8/03
• Advanced VPN/Security Specialized: 6/04
• Advanced Wireless Specialized:5/08
• Advanced Data Center Networking Infrastructure Specialization: 10/10
• Telepresence Video Advanced Specialized: 2/11
EMC Corporation provides products and services to help people and organizations bring
the power of their information to life through the creation of information infrastructure
and virtual infrastructure.
Microsoft is fully immersed in the development of unified communications
solutions and is a leader in this space. In 2008 Cerium was invited into the
Microsoft Voice Partner Program and became one of the first partners to
earn the qualification to install and support Microsoft Voice Solutions.
• Silver Unified Communications Solutions Competency
• Silver Midmarket Solution Provider Competency
• Member of the Voice Partner Program and OCS 2007 R2
verified, June 2009
RSA, The Security Division of EMC, provides Secure Data, Compliance, SIM,
SEM, SIEM, PCI, Consumer Identity, Two-Factor Authentication, Custom
Applications, Consulting, Assessment, and other security solutions and
services to over 90% of the Fortune 500.
The global leader in virtualization and cloud infrastructure delivers customerproven solutions that accelerate IT by reducing complexity and enabling more
flexible, agile service delivery. VMware solutions help organizations of all sizes
lower costs, increase business agility and ensure freedom of choice
Cerium Networks – Unified Communications at Work
Delivering what UW IT was seeking…
• Seeking the UC Integrator best suited to
“..providing specialized products and services required to upgrade
components of the current aging Avaya telephone system
…components include Avaya Communication Manager and Avaya Call
Center, Voice Portal, and Call Management System….stabilize the most
critical segments of the aging telephone infrastructure…evolve the
remaining elements of the existing telephone system for the rest of the
campus. .... …procurement of hardware, software, and ‘expert-level’
support services to validate the telephone system design, configure the
purchased components, provide training, and limited operational
support once the system is installed and operational.”
Proposed Joint Architecture
UWMC
Communications
Manager
CS-1000
Analog
Digital
Unified Communications
Analog
SIP
UW-IT
Digital
SIP
PC
PC
Mobile
Devices
Session Manager
System Manager
Session Manager
Session Manager
Session Manager
Session Border Controllers
Public
Switched
Network
Internet
Mobile
Devices
Delivering what UW IT was seeking…
• University ’s objectives – “reduce the cost of
operating a major infrastructure component
supporting the university, improve business
continuity, increase business productivity,
increase customer satisfaction, and provide
interoperability with multiple vendor products
and technologies.”
Delivering what UW IT was seeking…
•
•
•
•
•
Avaya, Cisco/Tandberg, & Microsoft Partner
Validation of Design
Configuration and Integration
Testing
Deployment - Creating an implementation plan containing:
–
–
–
–
–
Step by step migration plan
Communications and notification matrices
Logistical staffing plans for technical, applications and end user support
Recovery and “back-out” plans
Incident reporting, tracking, and escalation processes
• Training
• Operational Support
Avaya Aura Architecture Overview
10
CM
AVST
PSTN
MM
Avaya Aura SIP Core
SBC
ASM
ASM
SBC
ASM
INTERNET
Cisco VCS
iView
Presence
Server
Elite MCU
Avaya - NT
Avaya - CMES
Cisco TelePresence
Polycom HDX
Series
Polycom CMA
TelePresence
A
IP
A
Polycom HDX
Series
IP
SIP
A/V IM/P
H.323
SIP
xmpp
What Cerium will Demo Today
• Avaya Client Application - (ACA) - H.323 off CM
– Microsoft Lync for im & Avaya for Voice
– Voice & Video (Phone, Computer & Other Mode)
• BYOB – one-X Mobile for SIP IOS –
– SIP / REMO / SM / CM
– Apple – iPod, iPhone or iPad
• Scopia – Video-Meet-Me
– Radvision, Tandberg, Polycom, LifeSize…
– i-Devices, Android, Mac or PC
Avaya Microsoft Lync Integration for Aura®
Avaya Aura® System 6.2
Active
Directory
Avaya Aura®
Session Manager
(Optional)
Video Calling to
a Avaya Flare®
Experience on
iPad (SIP)
Avaya Aura®
Communication
Manager
Avaya oneX®
(H323)
Desk Phone,
Other Phone and
Computer Mode
Avaya Aura CM (H323)
+
DCE Add-in
(via Lync Integration)
H323
Device
Microsoft
Lync 2010
TDM
Device
LYNC
1. Microsoft Lync Standard CAL (end user license) required.
Avaya
Microsoft Lync
Integration
Avaya Client Apps Desktop
Communications Enablement
(Outlook, Office, Web
Browser) Add-in
Avaya Client Applications 6.2 Lync Integration with ACE 3.0
and Avaya CS1000 with 7.5 (Phone and Computer Mode)
Active
Directory
Session
Manager
Signaling
Server
(SIP Access)
Avaya
CS1000
Avaya ACE™ / AIE
Release 3.0
SIP CTI
(TR87)
Signaling
Server
(SIP Line)
HTTPS
Phone Mode
+ DCE Add-in
New with
ACA 6.2
Unistim
Device
TDM
Devices
WMI
Microsoft
Lync 2010
SIP
Computer Mode
+ DCE Add-in
Notes:
1. Lync 2010 Standard CAL (end User License) required.
2. SIP to Signalling Server is a logical connection. Session Manager required as a
Proxy server to route to the appropriate CS1000/Sig server.
3. ACA 6.2 with ACE 6.2 will GA Q1 CY2013
Avaya Client
Applications Microsoft
Lync
Integration
DCE (Office and
Web Browser) Add-in
Avaya Microsoft Lync Integration for IP Office
New with
ACA 6.2
Solution Architecture
Active
Directory
Contacts
TSPI
Avaya IP Office 500v2
(will also support Server Edition)
Version 8.1 FP1
Avaya IP Office
One-X Portal
Server
Web
Services
(CSTA)
Lync
IM and Presence
Microsoft Lync 2010
(on-Premise or Hosted)
Avaya TDM or IP Phones
LYNC
1. Microsoft Lync Standard CAL
(end User License) required.
Microsoft Lync Integration
for IP Office (Phone Mode)
Avaya one-X® Mobile SIP for iOS
Features
 SIP endpoint
 Road Warrior Mode
 Multiple line and bridged appearances
 Feature buttons
 Call Persistence*
 Call control: make call, end call, hold and







retrieve from hold, mute and remove mute,
transfer, conference
Message waiting indicator
Favorites, Dialpad
Call History with filtering
Integrate to iOS Contact
LDAP Directory Integration
Support for G.711, G.729, G.722
VoIP over WiFi
*requires iOS4
Avaya Aura Video Interoperability Topology
Avaya, Microsoft, Cisco & Polycom
Thank you!

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