The Power of We™ Agenda • Overview of Cerium • Summary of Partnership with University of Washington Lync Project • Avaya Aura Architecture Overview • Demonstrations of: Avaya ACA, one-X SIP for IOS, Scopia Meet-me-Video • Questions and Answers Cerium Networks • Cerium Networks established October 2000 • Core Business – Unified Communication Solutions: “A solution-based approach to unifying telephony, instant messaging, presence, video, collaboration, and conferencing” • 130+ Technology Professionals – Over 70% are credentialed • 7 Offices in the Northwest • Financially Strong • Cerium’s Unique Values – Technology Expertise – Multi-Vendor Core Competencies – Largest Avaya presence in PNW – Focused, Flexible and Responsive Strategic Alliances As a Platinum Business Partner, and the largest partner in the Northwest, Cerium specializes in Avaya solutions for VoIP Telephony, Unified Communications and Contact Centers. Cerium's close alignment with Avaya, specifically in the Northwest, is a benefit to our customers. • Platinum Certified – October 2003 • Service Delivery Specialized – Implementation and Support • Business Partner of the Year Nortel: Full Service Accreditation: • Communication Server 1000: 8/10 • CallPilot: 8/10 • Next Generation Contact Center: 8/10 Cisco Systems, a leader in networking solutions. Cerium Networks has proven success in the marketplace in delivering Cisco's technology portfolio. Silver Certified: 9/05 • Advanced UC Specialized: 8/03 • Advanced VPN/Security Specialized: 6/04 • Advanced Wireless Specialized:5/08 • Advanced Data Center Networking Infrastructure Specialization: 10/10 • Telepresence Video Advanced Specialized: 2/11 EMC Corporation provides products and services to help people and organizations bring the power of their information to life through the creation of information infrastructure and virtual infrastructure. Microsoft is fully immersed in the development of unified communications solutions and is a leader in this space. In 2008 Cerium was invited into the Microsoft Voice Partner Program and became one of the first partners to earn the qualification to install and support Microsoft Voice Solutions. • Silver Unified Communications Solutions Competency • Silver Midmarket Solution Provider Competency • Member of the Voice Partner Program and OCS 2007 R2 verified, June 2009 RSA, The Security Division of EMC, provides Secure Data, Compliance, SIM, SEM, SIEM, PCI, Consumer Identity, Two-Factor Authentication, Custom Applications, Consulting, Assessment, and other security solutions and services to over 90% of the Fortune 500. The global leader in virtualization and cloud infrastructure delivers customerproven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. VMware solutions help organizations of all sizes lower costs, increase business agility and ensure freedom of choice Cerium Networks – Unified Communications at Work Delivering what UW IT was seeking… • Seeking the UC Integrator best suited to “..providing specialized products and services required to upgrade components of the current aging Avaya telephone system …components include Avaya Communication Manager and Avaya Call Center, Voice Portal, and Call Management System….stabilize the most critical segments of the aging telephone infrastructure…evolve the remaining elements of the existing telephone system for the rest of the campus. .... …procurement of hardware, software, and ‘expert-level’ support services to validate the telephone system design, configure the purchased components, provide training, and limited operational support once the system is installed and operational.” Proposed Joint Architecture UWMC Communications Manager CS-1000 Analog Digital Unified Communications Analog SIP UW-IT Digital SIP PC PC Mobile Devices Session Manager System Manager Session Manager Session Manager Session Manager Session Border Controllers Public Switched Network Internet Mobile Devices Delivering what UW IT was seeking… • University ’s objectives – “reduce the cost of operating a major infrastructure component supporting the university, improve business continuity, increase business productivity, increase customer satisfaction, and provide interoperability with multiple vendor products and technologies.” Delivering what UW IT was seeking… • • • • • Avaya, Cisco/Tandberg, & Microsoft Partner Validation of Design Configuration and Integration Testing Deployment - Creating an implementation plan containing: – – – – – Step by step migration plan Communications and notification matrices Logistical staffing plans for technical, applications and end user support Recovery and “back-out” plans Incident reporting, tracking, and escalation processes • Training • Operational Support Avaya Aura Architecture Overview 10 CM AVST PSTN MM Avaya Aura SIP Core SBC ASM ASM SBC ASM INTERNET Cisco VCS iView Presence Server Elite MCU Avaya - NT Avaya - CMES Cisco TelePresence Polycom HDX Series Polycom CMA TelePresence A IP A Polycom HDX Series IP SIP A/V IM/P H.323 SIP xmpp What Cerium will Demo Today • Avaya Client Application - (ACA) - H.323 off CM – Microsoft Lync for im & Avaya for Voice – Voice & Video (Phone, Computer & Other Mode) • BYOB – one-X Mobile for SIP IOS – – SIP / REMO / SM / CM – Apple – iPod, iPhone or iPad • Scopia – Video-Meet-Me – Radvision, Tandberg, Polycom, LifeSize… – i-Devices, Android, Mac or PC Avaya Microsoft Lync Integration for Aura® Avaya Aura® System 6.2 Active Directory Avaya Aura® Session Manager (Optional) Video Calling to a Avaya Flare® Experience on iPad (SIP) Avaya Aura® Communication Manager Avaya oneX® (H323) Desk Phone, Other Phone and Computer Mode Avaya Aura CM (H323) + DCE Add-in (via Lync Integration) H323 Device Microsoft Lync 2010 TDM Device LYNC 1. Microsoft Lync Standard CAL (end user license) required. Avaya Microsoft Lync Integration Avaya Client Apps Desktop Communications Enablement (Outlook, Office, Web Browser) Add-in Avaya Client Applications 6.2 Lync Integration with ACE 3.0 and Avaya CS1000 with 7.5 (Phone and Computer Mode) Active Directory Session Manager Signaling Server (SIP Access) Avaya CS1000 Avaya ACE™ / AIE Release 3.0 SIP CTI (TR87) Signaling Server (SIP Line) HTTPS Phone Mode + DCE Add-in New with ACA 6.2 Unistim Device TDM Devices WMI Microsoft Lync 2010 SIP Computer Mode + DCE Add-in Notes: 1. Lync 2010 Standard CAL (end User License) required. 2. SIP to Signalling Server is a logical connection. Session Manager required as a Proxy server to route to the appropriate CS1000/Sig server. 3. ACA 6.2 with ACE 6.2 will GA Q1 CY2013 Avaya Client Applications Microsoft Lync Integration DCE (Office and Web Browser) Add-in Avaya Microsoft Lync Integration for IP Office New with ACA 6.2 Solution Architecture Active Directory Contacts TSPI Avaya IP Office 500v2 (will also support Server Edition) Version 8.1 FP1 Avaya IP Office One-X Portal Server Web Services (CSTA) Lync IM and Presence Microsoft Lync 2010 (on-Premise or Hosted) Avaya TDM or IP Phones LYNC 1. Microsoft Lync Standard CAL (end User License) required. Microsoft Lync Integration for IP Office (Phone Mode) Avaya one-X® Mobile SIP for iOS Features SIP endpoint Road Warrior Mode Multiple line and bridged appearances Feature buttons Call Persistence* Call control: make call, end call, hold and retrieve from hold, mute and remove mute, transfer, conference Message waiting indicator Favorites, Dialpad Call History with filtering Integrate to iOS Contact LDAP Directory Integration Support for G.711, G.729, G.722 VoIP over WiFi *requires iOS4 Avaya Aura Video Interoperability Topology Avaya, Microsoft, Cisco & Polycom Thank you!