Go Army Ed Quick Start Training

Report
Go Army Ed
Quick Start Training
Introduction
Soldier Quick Start Training
GoArmyEd
Introduction
10
Introduction
Overview
Course Objectives
GoArmyEd enables you to access and manage your Army Education benefits anytime and
anywhere.
The Soldier Quick Start Training course provides you with an overview of changes to Army
Education.
After completing this course, you should understand:
•
•
•
•
•
The process for requesting Tuition Assistance
(TA) through GoArmyEd
Your responsibilities when using TA
The process for dropping and withdrawing
from classes
How to access your Student Record
How to access advice and Self-help
resources
11
Module 1: GoArmyEd Overview
Soldier Quick Start Training
GoArmyEd
GoArmyEd Overview
12
Module 1: GoArmyEd Overview
Overview
GoArmyEd Overview
This module provides an overview of GoArmyEd. It explains how GoArmyEd enables you to
access your TA benefits anytime and anywhere.
This module includes five topics:
Topic 1:
Topic 2:
Topic 3:
Topic 4:
Overview of GoArmyEd
GoArmyEd Key Functions
Soldier’s Responsibilities
Summary
13
Module 1: GoArmyEd Overview
Topic 1: Overview of GoArmyEd
What is GoArmyEd?
www.goarmyed.com
GoArmyEd is designed to be your
one-stop location for managing your
education and using TA benefits.
GoArmyEd is a dynamic portal that
automates and coordinates many of
the paper-based processes conducted
with your Army Education Center.
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Module 1: GoArmyEd Overview
Topic 1: Overview of GoArmyEd
What Does GoArmyEd Do?
GoArmyEd enables you to use and track your TA online.
GoArmyEd is available to Soldiers in the Active Army, National Guard and Army Reserve
components. This includes all Officers, Warrant Officers, and enlisted Soldiers.
• Army Reserve Soldiers began requesting TA through GoArmyEd on 1 December 2009
for all TA-funded classes that started on or after 1 January 2010.
• National Guard Soldiers began requesting TA through GoArmyEd on 1 August 2011 for
all TA-funded classes that start on or after 1 October 2011.
TA is a benefit for voluntary, off-duty education programs in support of your professional and
personal self-development goals.
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Module 1: GoArmyEd Overview
Topic 1: Overview of GoArmyEd
When Do You Use GoArmyEd?
GoArmyEd enables you to view information in your Student Record anytime and anywhere.
Access GoArmyEd to:
•
Request TA and register for classes 24 hours a day, seven days a week
•
Research and select schools, degree plans, class costs, and admission requirements
•
Access online advising tools to help you select classes that advance you toward your
degree
•
Complete a TA Statement of Understanding (SOU) quarterly.
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Module 1: GoArmyEd Overview
Topic 1: Overview of GoArmyEd
When Do You Use GoArmyEd? (continued)
•
Cancel TA requests if you want to drop a class before the class starts; GoArmyEd
automatically restores your annual TA ceiling when you cancel a TA request
•
Withdraw from classes that have already started, which may result in recoupment for TA
(GoArmyEd automatically restores the refundable portion of your annual TA ceiling when
you withdraw from a class and recoupment actions are taken for the non-refundable
portion)
•
Access a version of your Student Record
•
View class grades that your school has posted directly to your Student Record
•
Call or submit cases to the GoArmyEd Helpdesk whenever support is needed
17
Module 1: GoArmyEd Overview
Topic 2: GoArmyEd Key Functions
Navigation
The GoArmyEd public page has Resource tabs and sub-tabs at the footer to help you find information. From the
public page of GoArmyEd, some sections are:
GoArmyEd login
section displays:
GoArmyEd
Helpdesk tab
- Login
provides
- Retrieve lost user
information on
name/password
how to get
feature
assistance with
- Pop-up Blocker help
GoArmyEd
- Deactivated Soldiers
can check if they
can be reactivated
-Student, School or
About GoArmyEd
Supervisors may
section displays a
create/activate a
link to view a
GoArmyEd video,
GoArmyEd account
learn more about
GoArmyEd. About
G-3/5/7 has been
Message Center
added.
Provides various system
messages
Note: Additional tabs are
available on your passwordprotected view of GoArmyEd
to provide information not
available in the general public
view.
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Module 1: GoArmyEd Overview
Topic 2: GoArmyEd Key Functions
Navigation (continued)
From your password-protected view of GoArmyEd:
a) Top Tabs
• GoArmyEd Logo: To return to the homepage
• Helpdesk: To receive support and view training videos of the top processes in GoArmyEd
• Logout: To close out your password-protected view of GoArmyEd
b) Alerts–Tailored messages appear regarding your GoArmyEd status.
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Module 1: GoArmyEd Overview
Topic 2: GoArmyEd Key Functions
Navigation (continued)
From your password-protected
view of GoArmyEd:
c) Smart Links Section • Commonly used Smart Links:
Eight Smart Links selected by
Headquarters Army Continuing
Education System (HQ ACES)
appear in this section
• My Smart Links: Select three
additional Smart Links to
appear on your homepage
d) Message Center–View important and timely messages and information.
e) Helpdesk Cases–Select a case to track the status of an open helpdesk case and create
new cases when seeking assistance. View closed cases to view a case resolution.
f) Training Resources–Access training and Step-by-step reference documents to view how
to perform many common processes in GoArmyEd.
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Module 1: GoArmyEd Overview
Topic 2: GoArmyEd Key Functions
Navigation (continued)
From your password-protected view
of GoArmyEd:
g) My Education–View home
school and degree map, grade
point average, class and OnDuty class enrollments and hold
on your account. Monitor Tuition
Assistance available and spent.
h) GoArmyEd Resource footer
menu tabs and sub-tabs
provide additional program
information
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Module 1: GoArmyEd Overview
Topic 2: GoArmyEd Key Functions
Semester Hour Progress Dashboard
Once you have an approved degree plan or Course Planner a dashboard will appear on your
GoArmyEd homepage that displays progress towards your degree based on LOI degree plans or
Course Planner semester hours
•
Soldiers can hover over each colored section for additional details and links
•
Only data captured in GoArmyEd (LOI classes, Non-LOI classes and transfer credits
supplied by LOI schools) will be evaluated for progress and displayed
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Module 1: GoArmyEd Overview
Topic 2: GoArmyEd Key Functions
Student Record
Your Student Record contains up to seven tabs: Soldier Personnel, Educational, Helpdesk Cases, CTS Notes, eFile,
Test Scores, and All.
Update your address, phone number, and email addresses on your Student Record immediately if they change.
Select the “Account Information” link located on the left-hand side of the footer menu to update your address,
phone number and email addresses.
Note: If you add a new email address to the Account Information page, you may select the new email as a
preferred email from the Preferred Email drop-down menu. GoArmyEd communications will be sent to the
preferred email account.
Data marked by an asterisk on the Student Record is sourced from the Army's Personnel System and refreshed on
a routine basis. If data is inaccurate, you must request an update to your personnel record.
- Active Regular Army contact Personnel Administration Center (PAC)/S1 to update eMILPO
- U. S. Army Reserve Soldiers contact Unit Administrator/S1 to update RLAS
- Guard Soldiers contact State Unit Administrator/State PSB to update SIDPERS
A description for each tab can be viewed in the next slide.
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Module 1: GoArmyEd Overview
Topic 2: GoArmyEd Key Functions
Student Record (continued)
The chart below describes each tab on your Student Record.
Tab Name
Description
Soldier
Personnel
The Soldier Personnel tab displays your demographic data sourced from the Army's
Personnel Database and the GoArmyEd student administration system.
Education
The Education tab displays information about your home school and degree plan,
remaining annual TA balance, current and prior class enrollments, and holds on your
account.
Helpdesk Cases
The Helpdesk Cases tab displays detailed records of your GoArmyEd Helpdesk cases
CTS Notes
The CTS Notes tab displays a record of GoArmyEd email communications and notes
about counseling sessions with Army Education Counselors or school representatives
eFile
The eFile tab displays all documents uploaded to your Student Record by you, Army
Education Counselors or schools.
Test Scores
The Test Scores tab displays tests taken and test results.
All
The All tab displays a printable version of your entire Student Record.
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Module 1: GoArmyEd Overview
Topic 3: Soldier’s Responsibilities
What You Must Do
When using TA, you must:
•
•
•
•
•
•
Successfully complete one year of service following graduation from initial military
training (Advanced Individual Training (AIT) for Enlisted personnel and Warrant
Officer Basic Course (WOBC) or Basic Officer Leadership Course (BOLC) for
Officers)
Understand and adhere to Army TA policies when using Army TA dollars
Acknowledge your electronic annual TA SOU to verify your understanding of your
responsibilities
Check with your Chain-of-Command prior to enrolling in a class to verify that you
have time to complete a class
Be honest with yourself about your time commitments prior to enrolling in a class
Check to make sure your class enrollments advance you toward your approved
educational degree plan
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Module 1: GoArmyEd Overview
Topic 3: Soldier’s Responsibilities
What You Must Do (continued)
•
Ensure your Army TA Grade Point Average (GPA) remains ≥ 2.0 for TA-funded
undergraduate classes and ≥ 3.0 for TA-funded graduate classes.
Note: Your Army TA GPA is different from the GPA calculated by your home school
on your official transcript. The Army TA GPA page can be exported to an Excel
spreadsheet. All graded classes taken through GoArmyEd, EDMIS, iMARC and
WEBS are included in the Army TA GPA.
•
•
•
•
•
Choose a delivery mode of education best suited to your learning style (e.g.,
classroom-based or distance-learning)
Read Army Education emails sent to your preferred email account as well as
GoArmyEd messages
Remember that if you fail or withdraw from a class or if you have an incomplete grade
for longer than 120 days past the class end date, you will be required to repay the TA
Drop/withdraw from classes through GoArmyEd prior to the class end date; unless
excused for military reasons, you must repay the TA
Check with your instructor prior to withdrawing from a class to discuss your options
26
Module 1: GoArmyEd Overview
Topic 3: Soldier’s Responsibilities
What You Must Do (continued)
•
•
•
•
Prior to withdrawing from a class, verify drop/refund dates with your school to be
aware of TA you may be required to repay
For education counseling, contact your Army Education Counselor directly or
through the GoArmyEd Helpdesk
For technical assistance or other help, contact the GoArmyEd Helpdesk directly
Communicate with school advisors and instructors to understand and complete the
requirements for your classes and degree program
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Module 1: GoArmyEd Overview
Topic 4: Summary
GoArmyEd Overview
You have completed the GoArmyEd Overview module. In this
module, you have learned about
the following:
•
•
•
•
Overview of GoArmyEd
Transactions and key functions you may perform
through GoArmyEd
Instructions for accessing and finding information
in your Student Record
Your responsibilities when using Army TA
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Module 3: Requesting Tuition Assistance (TA
Soldier Quick Start Training
GoArmyEd
Requesting Tuition Assistance (TA)
29
Green underlined text designates new information or changes
Module 3: Requesting Tuition Assistance (TA)
Overview
Requesting TA
This module is intended to provide you with a checklist for
using TA through GoArmyEd. You can enroll in
postsecondary classes online through GoArmyEd and
your TA benefits will be applied automatically in
accordance with Army Education Policy in AR 621-5.
This module includes nine topics:
Topic 1: TA Overview
Topic 2: TA Request Requirements
Topic 3: Class Enrollment Guide for Requesting TA
Topic 4: Register for a Class Directly in GoArmyEd
Topic 5: School Admissions and Rejections
Topic 6: Process a Request TA Form in GoArmyEd
Topic 7: TA Request Rejection
Topic 8: Costs Exceed TA Amount
Topic 9: Summary
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Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Fiscal Year Benefits
Soldiers must request TA through GoArmyEd. Soldiers may not bypass GoArmyEd and
directly enroll with schools if they plan to use TA.
The Department of Defense (DoD) has directed a uniform TA fiscal policy across the military
services. Soldiers are subject to an established DoD cap and ceiling each fiscal year. The
Army will pay 100 percent of the tuition and authorized fees charged by a school up to the
established semester-hour cap and annual ceiling.
TA Fiscal-year Benefits
Soldiers are subject to an established DoD Cap and Ceiling (1 October-30 September)
31
Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
Actions for Soldiers using TA Benefits through GoArmyEd
Soldiers need to complete the following steps before using TA:
Select “Request TA Access” button to complete the TA Request Wizard before using TA
through GoArmyEd
• After the steps are completed, a case is created and escalated to the Soldier’s
education center
• The Army Education Counselor will take approximately two business days to grant
permission to use TA
• Soldiers receive an email if the request is approved or if further action is required
32
Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Account Request Wizard
You may request to have TA permissions granted to your GoArmyEd account. TA permissions
enable you to request TA benefits through GoArmyEd.
The TA Account Request Wizard includes six steps. Each completed step will be marked with a
green checkmark. When you complete these steps and submit the request for approval, it will take
approximately two (2) business days for an Army Education Counselor to grant you permission to
request TA benefits through GoArmyEd. You will be notified by email if your request is approved or
if further action is needed prior to approval being granted.
Below are TA Request Wizard steps:
•
Step 1: TA benefits verification
•
Step 2: View and acknowledge training
•
Step 3: Decide on a home school and educational goal/degree plan
•
Step 4: Initiate and submit a Common Application
•
Step 5: Acknowledge the Tuition Assistance (TA) Statement of Understanding (SOU)
•
Step 6: Submit the request for approval
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Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Account Request Wizard
There are six steps you must complete to request permissions to access tuition assistance benefits
Step 1: TA Benefits Verification
•
•
Review information about TA benefits and tuition rates and fees
If you receive a message stating you may be eligible for TA benefits, you can continue to the next
step in the TA Account Request Wizard
If you receive a message stating you are not
eligible for TA, you may need to check your
personnel record. Create a helpdesk case
for further assistance.
34
Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Account Request Wizard
Step 2: Training
Prior to using Tuition Assistance benefits, you must complete training. To understand your roles,
responsibilities and requirements for using this benefit you can either:
1) Watch a video (6 minutes)
-OR2) Read a presentation
1
2
You must select the radio button to certify you have completed the GoArmyEd training before
proceeding to Step 3
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Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Account Request Wizard
Step 3: Home School and Degree Plan
– Select your home school from one of the 3000+
accredited schools listed in GoArmyEd.
1) Use the “Link to Search School” link
2) Locate your school by entering the
appropriate School Name, City, or State and
select the “Search” button
3) Locate your school and select the “Add”
button
– If the school is not found, it may not be set-up yet
in GoArmyEd. Create a helpdesk case with the
subject “School Not Listed in GoArmyEd” by
selecting the Helpdesk icon at the top of every
GoArmyEd page.
1
2
3
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Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Account Request Wizard
Step 3 cont: Home School and Degree Plan
The school you selected will populate in the
Home School field
Troy University
1) Select the appropriate Degree Type
from the dropdown
2) Select your Degree Plan from the
dropdown.
2
1
3
4
3) Select your Degree Level from the
dropdown
4) Save and continue to Step 4: Common
Application
NOTE: If your degree plan does not
appear you need to select a Degree
Level and manually type in your Degree
Name
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Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Account Request Wizard
STEP 4: Common Application
• You must complete the four sections
of the Common Application, which
provide your school key information
about you and will assist your Army
Education Counselor in advising you
o Contact Information
o Demographic Information
o Prior Education
o Additional Information
• Information should be saved before
proceeding to the next tab of the
Common Application
A red X will appear next to the Common
Application section to alert you when
information is incomplete.
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Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Account Request Wizard
STEP 5: Statement of Understanding
You must submit a TA SOU. The Tuition
Assistance (TA) Statement of Understanding
(SOU) should be carefully reviewed.
a)
You must agree to the terms by
selecting the checkbox next to the
statement that you understand the
terms of the TA SOU
b)
Enter your GoArmyEd password in the
“Password” field
c)
Select the “Submit” button
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Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Account Request Wizard
Step 6: Submit Request
•
Verify the accuracy of all information in
previous steps before selecting the “Submit
For Approval” button.
•
GoArmyEd creates a case on your behalf so
you can track the status of your submission.
You will receive email notification advising
when you request is approved or rejected. If
it was rejected the email will include the
reason and instructions for resolving the
issue.
•
After your request is approved you may log
into GoArmyEd to begin requesting TA
benefits for your classes.
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Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
TA Account Request Wizard
After you have received permission to
request TA through your
GoArmyEd account:
1)
Select the “Request TA” Smart
Link on your homepage.
2)
For additional assistance with
enrolling into classes, view the
“How to enroll in a Class
through GoArmyEd ” or “How
to request tuition assistance
through the Tuition Assistance
Request process in
GoArmyEd ” video to assist you.
You can access the videos by
selecting the Helpdesk icon at
the top of your GoArmyEd
homepage.
2
1
Remember, you must request TA for your
class
personally in GoArmyEd
Don’t wait until the last minute!!
41
Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
Viewing Your Account
GoArmyEd enables you to view the status of
your TA account.
Select the “Other Links” Smart Link on your
homepage and then select the plus sign next to
“Before You Enroll in a Class” to:
– View how much TA you have used each fiscal
year, how much remains in the current fiscal
year, and your residency status at your home
school by selecting the “View Financial
Status” link
– View a detailed breakdown by fiscal year of
all TA-funded classes by selecting the “View
TA Details” link
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Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
Tools to Assist You
If you take a class that does not advance you toward your approved degree, or if you fail to
successfully complete your class, you may be required to repay the Army the TA dollars.
Your SOCAD Student Agreement or Documented Degree Plan, Degree Progress Report (class
requirements you have and have not met), Course Planner and Auto Advisor (recommendations
for classes that are required by your degree plan) are important tools for guiding your class
selection.
Create a GoArmyEd Helpdesk case or contact your
Army Education Counselor or school advisor
directly to assist you before enrolling in a class if
you are unsure of which class to take and
1.
2.
You do not yet have a SOCAD Student
Agreement or a Documented Degree Plan;
or
The Degree Progress Report is not
available for your degree plan.
43
Module 3: Requesting Tuition Assistance (TA)
Topic 1: TA Overview
Should You Enroll in a Class?
Before enrolling in a class, be sure to consider the following factors:
•
Work duties–Have you verified them with your Commander?
•
Time commitments–Should you enroll in an eight-week or 16-week class?
•
Out-of-pocket expenses–Will your class require significant fees not covered by TA?
•
Available TA–Have you considered the number of classes you anticipate taking
during the fiscal year?
44
Module 3: Requesting Tuition Assistance (TA)
Topic 2: TA Request Requirements
Summary
Below is a summary of the key actions you should take when enrolling in a class offered
through GoArmyEd.
Annual Requirements

Complete your quarterly TA Statement of Understanding (SOU). You will be
prompted by GoArmyEd to acknowledge your electronic TA SOU.

Ensure you have a SOCAD Student Agreement (SA) or Documented Degree Plan in
your GoArmyEd Student Record prior to the end of the sixth SH taken at your home
school, or before completing nine SH at multiple schools using TA, whichever comes
first.
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Module 3: Requesting Tuition Assistance (TA)
Topic 2: TA Request Requirements
Summary (continued)
Below is a summary of the key actions you should take when enrolling in a class offered
through GoArmyEd. You must not bypass GoArmyEd if you plan to use TA. View the Class
Enrollment Guide for detailed Step-by-step Instructions.
Requirements for Every Class Enrollment





Assess your availability to take a class or classes.
Identify classes that will advance you toward your approved degree. Use your
SOCAD Student Agreement or Documented Degree Plan, Degree Progress Report,
Course Planner, and Auto Advisor.
Read the Class Details in the Class Schedule prior to enrolling in a class.
Read GoArmyEd messages and instructions that appear during the enrollment
process.
Resolve any holds or recoupments on your account.
•
Take the training modules titled “Holds and Recoupments”
•
Check your preferred email account for email communications
46
Module 3: Requesting Tuition Assistance (TA)
Topic 3: Class Enrollment Guide for Requesting TA
Step-by-step Instructions and Training Videos
You can access the Step-by-step Instructions for requesting TA and enrolling in a class two
ways.
•
From your homepage,
select “View Reference
Documents” in the Training
Resources section.
Or
•
Select the Helpdesk tab
located at the top left to
view training videos.
47
Module 3: Requesting Tuition Assistance (TA)
Topic 4: Register for a Class Directly in GoArmyEd
How to Enroll
It is highly recommended that you print and follow the Class Enrollment Guide the first few
times that you request TA and enroll in a class using GoArmyEd. The Class Enrollment Guide
provides simple-to-follow screen shots of each step in the enrollment process.
To enroll in a class, select the “Request TA” Smart Link from your homepage.
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Module 3: Requesting Tuition Assistance (TA)
Topic 4: Register for a Class Directly in GoArmyEd
Course Planner
If you are in Drop-down, Other or External degree plan and have completed six semester-hours
(SH) at your home school or nine SH at any school (which ever comes first), you are required to
submit a Course Planner.
Soldiers are required to upload a student agreement or documented degree plan in the Course
Planner. To complete Course Planner Soldiers should use their student agreement or documented
degree plan to input the total number of units still required to complete their degree and then input
the remaining courses to fulfill these units.
To begin using Course Planner, select the “Course Planner” Smart Link from your homepage.
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Module 3: Requesting Tuition Assistance (TA)
Topic 4: Register for a Class Directly in GoArmyEd
Course Planner (cont)
Use the Course Planner to track your
academic progress in GoArmyEd. You
must complete the Course Planner once
you have met the six SH or nine SH
requirement.
To set up your Course Planner:
• Upload your Student
Agreement/Documented Degree
Plan
• Enter your Units Remaining to
Graduate
• Search and add courses that will
advance you towards your chosen
degree
Your Course Planner will be submitted
to your Army Education Counselor or
School reviewer for approval.
View the reference document titled, “Using Course Planner” for Step-by-step
Instructions on using the Course Planner tool in GoArmyEd.
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Module 3: Requesting Tuition Assistance (TA)
Topic 4: Register for a Class Directly in GoArmyEd
Course Planner
When your Course Planner is approved, you are ready to enroll in your class or generate a Request
TA form through GoArmyEd. You will be automatically routed to one of three enrollment paths using
Course Planner.
View the reference document titled, “How to Enroll into Classes Using the Course Planner”
for Step-by-step Instructions on using the Course Planner tool in GoArmyEd.
51
Module 3: Requesting Tuition Assistance (TA)
Topic 4: Register for a Class Directly in GoArmyEd
Paying for the Class
During the class enrollment
process, if the “YOU MUST
PAY” field on the Confirm
Classes screen indicates you are
responsible for all or a portion of
the class cost, you must self-pay
that amount directly to the
school. A brief description of the
reason for payment appears.
Your Financial Status and TA
Details pages are updated
automatically to deduct the TA
applied to the cost of your class
from your annual benefit.
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Topic 4: Register for a Class Directly in GoArmyEd
Paying for the Class (continued)
If you select the “Submit” button on the TA Request form and there are $0 in the “Unit Cost” field, the TA
Request will be automatically approved as there are no costs to the Army. A pop-up message will appear
advising you that if you continue with this process you will be responsible for the entire cost of the class.
If this is NOT what you intended:
1. Select the “Cancel” button
2. Update the “Unit Cost” field
3. Select the “Calculate Cost” button
4. Select the “Submit” button to have your request reviewed by an Army counselor for approval
This pop-up message will NOT display if:
– Final Army Cost is $0 due to a hold that requires the Soldier to Self Pay
– The “I choose not to use TA and to Self Pay ALL costs for this class” field is checked
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Module 3: Requesting Tuition Assistance (TA)
Topic 4: Register for a Class Directly in GoArmyEd
Self Pay for a Class
Non-LOI TA Request Form
During the class enrollment process, a Soldier can
chose to pay 100% of the cost of a class despite
the availability of TA funds.
•
Soldiers who have exceeded the semester
hour limit for their degree and are on either
an Undergraduate or Graduate Semester
Hour Hold can continue with an enrollment if
they agree to pay 100% of the class cost
•
Soldiers can self fund up to nine times a term
(quarter)
•
The self pay option is only available to
Soldiers when the TA Request is in the
Pending state
•
Non-LOI enrollments that are self-funded will
not require ESO-CE approval
•
If the Soldier is on additional, more restrictive
holds, self pay is not available
LOI Confirm Classes page
54
Module 3: Requesting Tuition Assistance (TA)
Topic 4: Register for a Class Directly in GoArmyEd
Auto Advisor
View instructions for using Auto Advisor, a streamlined process for enrolling in classes
aligned with your approved degree plan. The feature is not available to Soldiers enrolled in an
External Degree Plan, Other Degree Plan, or a degree labeled with a “–d“ in the Schools and
Programs section of GoArmyEd. Auto Advisor uses data from degrees that are fully set-up in
GoArmyEd to make its recommendations.
• From the GoArmyEd
homepage, select “View
Reference Documents” in
the Training Resources
section.
• Select Step-by-step
Instructions titled: “Using
Auto Advisor.”
• Soldiers can also choose to
self pay for classes when
using Auto Advisor
55
Module 3: Requesting Tuition Assistance (TA)
Topic 5: School Admissions and Rejections
School Accepts/Denies Request
Your school automatically receives your enrollment request within one business day of your
submission. Your school either accepts or denies the request.
•
If you are admitted to the class, you should receive an email from your school
confirming your class enrollment. You also may receive communications about
the tuition balance due (if TA does not cover the full cost of the class).
•
All active class enrollments will be listed on your GoArmyEd homepage.
•
If the school rejects the class registration request, an automated email is sent to
your preferred email account to inform you that your request has been rejected
and explain why. The funds that were deducted from your annual TA benefit
when you processed the registration request will be restored to your account.
•
Schools are asked to process class enrollment rejections within three business
days of receiving a class registration request.
56
Module 3: Requesting Tuition Assistance (TA)
Topic 6: Process a Request TA Form in GoArmyEd
Requesting TA
The Request TA Form
If your degree plan listed on your Student
Record is listed as an External Degree Plan
you must process a Request TA form
through GoArmyEd to request TA for the
school.
A Request TA form must be requested prior
to the class start date or seven days after
the official class start date, whichever
comes first.
View the reference document titled, “How to Enroll into Classes Using
the Course Planner” for Step-by-step Instructions on using the Course
Planner tool in GoArmyEd.
57
Module 3: Requesting Tuition Assistance (TA)
Topic 6: Process a Request TA Form in GoArmyEd
Requesting TA
If your Request TA form is approved, you are ready
to enroll in your class directly with your selected
school.
– You must provide the Army Tuition Assistance
Authorization to your school by mailing,
faxing, or hand delivering it to the
appropriate office at your school.
View the section in the Class Enrollment
Guide titled, “How to Print an Army
Tuition Assistance Authorization Form”
to print the form.
58
Module 3: Requesting Tuition Assistance (TA)
Topic 6: Process a Request TA Form in GoArmyEd
Status of TA Request
View the status for a specific Request TA
form and class located within the TA
Request Status column on your
homepage in the My Education section.
If the status of your Request TA form is:
• Pending: Your request is in the
Request TA queue awaiting the
Army's review and decision.
• Approved: Provide the approved
form to your school and enroll in your
class directly with your school.
• Rejected: Resolve the issue stated
the email. You have a limited time to
resubmit the same Request TA form.
• Dropped: The Request TA form was
processed as a drop or withdrawal.
82
Module 3: Requesting Tuition Assistance (TA)
Topic 7: TA Request Rejection
If your TA Request is rejected, you will receive an
email stating the reason. If you resolve the issue
within seven days after the class start date, you
can resubmit the same Request TA form. If you
have any questions, please contact your Army
Education Counselor.
Follow the steps in the Quick Reference Guide
titled, “Resolve Rejected Tuition Assistance (TA)
Form,” or view the Instructional Video titled:
Resolving a Rejected TA Request Form for
assistance.
– A Request TA form must be submitted prior
to the class start date or seven days after the
official start date, whichever comes first.
– You must provide the Army Tuition
Assistance Authorization to the appropriate
office at your school.
60
Module 3: Requesting Tuition Assistance (TA)
Topic 8: Top-Up Form
Excess Class Costs
If eligible, you may use a Top-Up Form to request reimbursement from Veterans Affairs (VA) for
excess class costs.
To access the Top-Up Form from GoArmyEd,
select the “Other Links” Smart Link. Next,
select the plus sign icon next to “Enroll or
Drop/Withdraw from a Class” link, then
select “Top-Up Form.” Follow the instructions
on the Student Top-Up Form Generation
screen.
Contact your Army Education Counselor for
additional information on the VA Top-Up
program and on other financial support that is
available to you.
Note: The Department of Veterans Affairs is
the final approving authority for all GI Bill
education benefits
61
Module 3: Requesting Tuition Assistance (TA)
Topic 9: Summary
Requesting Tuition Assistance (TA)
You have completed the Requesting Tuition Assistance (TA)
module. In this module, you have learned about the following:
•
•
•
•
•
•
Location for reviewing a complete listing of classes
you have taken to date using TA and related
financial information
Class enrollment process
Where to find resources in GoArmyEd to assist with
class selections
Use of the GoArmyEd Class Schedule to identify
classes that advance you toward your degree
Completion of class enrollments through GoArmyEd
Process for registration requests when received by
a school (either acceptance or denial by the school)
62
Module 4: Class Drops and Withdrawals
Soldier Quick Start Training
GoArmyEd
Class Drops and Withdrawals
Green underlined text denotes new or update information
63
Module 4: Class Drops and Withdrawals
Overview
Class Drops and Withdrawals
This module provides important policy information for dropping and
withdrawing from TA-funded classes through GoArmyEd.
All drops and withdrawals for your TA-funded class enrollments
must be initiated through GoArmyEd.
This module includes five topics:
Topic 1: Refund Schedule and Policy–Dropping a Class
Topic 2: Refund Schedule and Policy–Withdrawing from a Class
Topic 3: TA Statement of Understanding
Topic 4: Submitting Drops and Withdrawals (step-by-step)
Topic 5: Summary
64
Module 4: Class Drops and Withdrawals
Topic 1: Refund Schedule and Policy–Dropping a Class
Dropping a Class
Dropping Prior to the Deadline
Dropping a Class
To drop a class, you must
cancel through GoArmyEd and
notify your school.
If you drop a class before any
TA dollars have been used to
pay for the class, your tuition
costs will be fully refunded to
your account.
A class drop takes place when you initiate it in GoArmyEd . If
you register for a class in GoArmyEd, your school’s deadline
for dropping a class without penalty is communicated to you in
the Class Details page of the GoArmyEd Class Schedule. If
you provided your school the approved Army Tuition
Assistance Authorization, contact your school before
processing a drop in GoArmyEd.
Changing Your Class
If you are enrolled in a class and wish to take a different class,
you will need to first drop your current enrollment prior to the
start date, and then process a new enrollment request. That
includes changing sections of the same class.
65
Module 4: Class Drops and Withdrawals
Topic 2: Refund Schedule and Policy–Withdrawing from a Class
Withdrawing from a Class
Below are details about withdrawing from classes.
Withdrawing from a Class AFTER the Deadline
Withdrawing from a Class
through GoArmyEd
To drop or withdraw from a
class you must cancel in
GoArmyEd.
The steps to withdraw from
a class are the same as the
steps for dropping a class.
Depending on WHEN you
process a withdrawal, you
may or may not receive a
partial refund of the TA
benefits applied toward the
class tuition costs.
A class withdrawal occurs when you initiate it in GoArmyEd AFTER a
financial obligation has been incurred with your school. The refund
schedule (e.g., the amount of the refund for which you are eligible) is
dependent on how long it took you to withdraw from the class after the
school’s drop date.
Don’t Delay or You May Have to Pay!
You will be required to repay the Army for the portion of TA that is not
refunded to your account after you withdraw from a class, unless the
withdrawal was for an APPROVED military reason. That required
repayment is called a RECOUPMENT.
Resolve Your Recoupment Promptly
A hold will be placed on your GoArmyEd account, preventing you from
enrolling in additional classes until your recoupment is resolved. Holds and
the steps for resolving them are explained in the training module titled
HOLDS.
Ask Before You Act
Due to the financial implications of a class withdrawal, be sure to speak
with your instructor and notify your Army Education Counselor to explore all
your options PRIOR to withdrawing from a class.
66
Module 4: Class Drops and Withdrawals
Topic 3: TA Statement of Understanding
If you withdraw from your class, you are held financially responsible as specified in your TA
Statement of Understanding (SOU). The only exception to that policy is if your withdrawal is for an
approved military reason.
From Section 4 of the SOU You Signed:
a. I will reimburse the Army for any TA received if I withdraw from classes
for personal reasons or do not successfully complete a class IAW DoDI
1322.25 and AR 621-5. Non-successful grades are defined as an “F” (or
equivalent) for undergraduate courses, an “F” or a “D” (or equivalents)
for graduate courses and an unresolved incomplete grade after 120
days from the course end date.
b. I may not have to reimburse the Army if I withdraw from courses for
extenuating circumstances beyond my control, as articulated on the
waiver request form, and am granted a Request for TA Recoupment
Waiver – Withdrawal for (WM) Military Reasons by Army Education.
c.
If I have to repay the Army the TA received it will be withdrawn from my
pay IAW current DFAS policies. I will be informed by email from
GoArmyEd 30 days in advance of a pending collection so I may dispute
the debt and I consent to the salary offset to reimburse TA.
IMPORTANT!
You are required to initiate
all drops and withdrawals
from classes through
GoArmyEd PRIOR to the
class end date.
67
Module 4: Class Drops and Withdrawals
Topic 3: TA Statement of Understanding
TA Statement of Understanding (SOU) (continued)
b.
“I understand I will not have to reimburse the Army if I withdraw for extenuating circumstances
beyond my control such as; unanticipated military mission, to include unanticipated Federal or
State missions for National Guard Soldiers who are involuntarily mobilized, emergency leave,
death of a family member, or illness/hospitalization as endorsed by my Battalion Commander
or first LTC in the chain of command; or by my Unit Commander if in the Reserve Component
for each class. I understand that providing false information could subject me to disciplinary
action or criminal charges under the Uniform Code of Military Justice (UCMJ) or other punitive
actions.”
c.
“I understand that if I have to repay the Army the TA received it will be withdrawn from my pay
through an automated process between GoArmyEd and DFAS. I understand I will be informed
30 days in advance of a pending collection action and by signing below, I consent to the salary
offset to reimburse TA. During the 30 day advance warning period I understand I have the
opportunity to provide information to dispute the debt.”
d. “ I will advise the education center of any intent to withdraw from a class for which I am receiving
TA and will follow the established GoArmyEd withdrawal procedures.”
IMPORTANT!
You are required to initiate all drops and withdrawals from classes through
GoArmyEd PRIOR to the class end date.
68
Module 4: Class Drops and Withdrawals
Topic 4: Submitting Drops and Withdrawals (Step-by-step)
Overview of Processes
Below you will find more details about the drop and withdrawal processes.
•
Drops and withdrawals are
processed directly through
GoArmyEd.
•
There are two types of drops
and withdrawals you can
process: personal and military.
•
You initiate a personal drop or
withdrawal when you decide to
cancel a class enrollment but do
not have an approved military
reason for doing so. You may
need to repay the Army for the
TA used to fund that class.
69
Module 4: Class Drops and Withdrawals
Topic 4: Submitting Drops and Withdrawals (Step-by-step)
Overview of Processes (continued)
•
A military withdrawal is a drop or withdrawal that is for approved military reasons as defined
in your TA SOU. You may not be required to repay the Army for the TA used to fund a class
from which you withdrew when you process a military withdrawal.
•
The following steps must be completed within 60 days of the initiation of the withdrawal, or
you will be recouped.
–
You must complete the Request for Waiver of Tuition Assistance Recoupment
form and have it signed by the Battalion Commander, first LTC in the chain of
command, or if you are in the Reserve Component, by the Unit Commander for the
dropped class.
–
You must upload the signed form to the eFile tab of your GoArmyEd Student Record
using the “Request for Waiver of Tuition Assistance Recoupment” transaction
type, and associate it with the dropped class for the eFile to be reviewed by the ESO.
Ensure all PII is removed from the Request for Waiver of Tuition Assistance
Recoupment form prior to uploading to eFile.
•
If you are requesting a military withdrawal for more than one class, you must withdraw from
each class in GoArmyEd.
•
You will receive an email when a decision has been made regarding your
70 request.
Module 4: Class Drops and Withdrawals
Topic 4: Submitting Drops and Withdrawals (Step-by-step)
Overview of Processes (continued)
•
The Army monitors your use of withdrawals for military reasons. A hold will be placed on
your GoArmyEd account if you submit two withdrawals for military reasons with Army costs
in a fiscal year. Contact your Army Education Counselor to discuss additional options
regarding this hold.
71
Module 4: Class Drops and Withdrawals
Topic 4: Submitting Drops and Withdrawals (Step-by-step)
Step-by-step Instructions
You can access the Step-by-step
Instruction documents
for Dropping/Withdrawing from
a Class by selecting the “View
Reference Documents” link in the
Helpdesk Resources section on
GoArmyEd.
The link will open the Reference
Documents page on GoArmyEd,
where you can select either a
printable or an accessible version of a
document.
72
Module 4: Class Drops and Withdrawals
Topic 5: Summary
Class Drops and Withdrawals
You have completed the Class Drops and Withdrawals module.
In this module, you have learned about the following:
•
•
•
•
•
•
The difference between a drop and a withdrawal
The process for dropping or withdrawing from a
class through GoArmyEd for TA-funded classes
Eligibility for full or partial refund of your TA used to
pay for a class
Differences between personal and military drops and withdrawals
Eligibility for withdrawal for military reasons (WM) and how to request it through
GoArmyEd
The importance of speaking with an Army Education Counselor and your class instructor
prior to withdrawing from a class
73
Module 9: Additional Support and Services
Soldier Quick Start Training
GoArmyEd
Additional Support and Services
Green underlined text denotes new or update information
74
Module 9: Additional Support and Services
Overview
Additional Support and Services
This module introduces the virtual student support model that is
available to you through GoArmyEd. The support model enables you
to resolve most of your questions over the phone and directly through
the GoArmyEd site.
Your Army Education Center still provides face-to-face support during
regular business hours when you require in-depth counseling services
and support.
This module includes four topics:
Topic 1: Student Support Model
Topic 2: GoArmyEd “Self-Help” Resources
Topic 3: Creating and Tracking a GoArmyEd Helpdesk Case
Topic 4: Summary
75
Module 9: Additional Support and Services
Topic 1: Student Support Model
Student Support Model
Army Education has designed a Student Support Model to provide you with easy access to
support that is available to you anytime, anywhere. The graphic below summarizes the model:
The following slides contain details about the types of issues managed at each level.
76
Module 9: Additional Support and Services
Topic 1: Student Support Model
Student Support Model (continued)
The chart below provides the types of issues managed at each level.
Level
Description
Types of Issues Managed
Army Education
When questions are best resolved by an
Army Education Counselor, cases will
be escalated to a Soldier’s Education
Center for resolution.
• Setting educational goals
• Requesting overrides to automated GoArmyEd
checks
• Requesting resolution to holds
• Changing the home school or degree plan
• Questions about recoupments
Schools
When school-related questions cannot
be answered through the GoArmyEd
Helpdesk, they are escalated to the
school for resolution.
•
•
•
•
IBM Student
Services (Tier 2)
When technical cases cannot be
answered through the GoArmyEd
Helpdesk, they are escalated to IBM
Student Services for resolution.
• Content incorrect on GoArmyEd
• Link not working
Missing grades
Trouble accessing your class
Need advice on a class
Missing Student Agreement
77
Module 9: Additional Support and Services
Topic 1: Student Support Model
Student Support Model (continued)
The chart below provides the types of issues managed at each level.
Level
Description
Types of Issues Managed
GoArmyEd
Helpdesk
When a question cannot
be answered through
self-help resources,
contact the GoArmyEd
Helpdesk.
• Resolve GoArmyEd Helpdesk cases
Self-Help
Resources
On
GoArmyEd
Most questions can be
answered through selfhelp resources on
GoArmyEd.
• GoArmyEd information
• Integrated Online Help
• Quick Start Training and Step-by-step Instructions
• FAQs
• Degree Progress Report
• Course Planner
• SOCAD Student Agreement
• Degree maps
• Class Details page
• Transcript/Test Score Request page
• Interactive messages/communications on GoArmyEd
• Instructional video
• Help users locate, access, and complete functionality within
GoArmyEd
• Escalate cases to Specialist, Army Education Counselor, or Support
Services if case cannot be resolved by the helpdesk
• Reset passwords
78
Module 9: Additional Support and Services
Topic 2: GoArmyEd “Self-Help” Resources
Need More Help?
GoArmyEd has a number of resources to help you answer most questions and solve most
problems on your own. Some of those resources are shown on this page.
The following slide contains more information about each type of resource.
79
Module 9: Additional Support and Services
Topic 2: GoArmyEd “Self-Help” Resources
Need More Help? (continued)
Self-Help Resource
Description
Class Details Page
As you search for classes in the GoArmyEd online catalog (the Class
Schedule), launch Class Details to get more information about the class,
including delivery mode, class location, cost, required class materials,
required fees, testing requirements, registration end date, drop deadline,
prerequisites, and class start/end dates.
Degree Progress
Report
The Degree Progress Report lists classes you have completed through
GoArmyEd. It contains requirements you have satisfied, requirements you
still must satisfy, and classes that will satisfy those requirements.
Frequently Asked
Questions (FAQs)
FAQs is a list of the most commonly asked questions and issues with up-todate answers accessible from your homepage.
Integrated Online
Help
If you are not sure of the steps for completing a transaction, such as
enrolling in or dropping a class, move your mouse over the “?” icon next to
the link and a printable, pop-up reference will appear.
80
Module 9: Additional Support and Services
Topic 2: GoArmyEd “Self-Help” Resources
Need More Help? (continued)
Self-Help Resource
Instructional
Videos
Description
Instructional videos are available on the following processes performed
in GoArmyEd:
- How to upload a document in eFile
- How to upload a Tuition Assistance Statement of Understanding
document in eFile
- How to enroll in a class through GoArmyEd
- How to withdraw from a class for Military Reasons
- How to request tuition assistance through the Tuition Assistance
Request process in GoArmyEd
- How to print an approved Tuition Assistance Request in GoArmyEd
- How to resolve a Request Tuition Assistance form
81
Module 9: Additional Support and Services
Topic 2: GoArmyEd “Self-Help” Resources
Need More Help? (continued)
Additional resources are
available from GoArmyEd. The
following slides contain more
information about available selfhelp resources.
82
Module 9: Additional Support and Services
Topic 2: GoArmyEd “Self-Help” Resources
Need More Help? (continued)
The following chart contains more information about available self-help resources.
Self-Help
Resource
Interactive
Messages
Links to
Schools
Description
• Tip of the Day customized messages will always be posted at the top of your
GoArmyEd homepage.
• General information announcements relevant to all Soldiers are displayed in
the Message Center section of your homepage.
• In the News contains recent articles and press releases relevant to your
school education.
• Automated emails will be sent from GoArmyEd to your preferred email
account. They contain communications verifying that a transaction has been
completed, alerting you of a required action, or providing you with a resolution
to a GoArmyEd Helpdesk case.
• Pop-up messages appear during transactions to remind you of steps to
complete or things to consider before completing the transaction.
Select “Other Links” in the Smart Links section then select the plus sign next to
“Earn a Degree or Credential” and next select the “Schools and Programs”
link to find detailed information about all schools listed in GoArmyEd.
83
Module 9: Additional Support and Services
Topic 2: GoArmyEd “Self-Help” Resources
Need More Help? (continued)
The following chart contains more information about available self-help resources.
Self-Help Resource
Description
SOCAD SA or
Documented
Degree Plan
This document is created for you by your home school and stored in your
Student Record. It provides you with guidance on which classes to take
to complete your approved degree.
Soldier Quick Start
Training
Training is available that provides information about GoArmyEd features
and processes.
Transcript Request
Request transcripts or test scores to complete your admissions process.
84
Module 9: Additional Support and Services
Topic 2: GoArmyEd “Self-Help” Resources
GoArmyEd Hip-pocket Guide
The GoArmyEd Hip-pocket Card provides information, policies, and processes for GoArmyEd.
Select “Helpdesk” located at the top of your GoArmyEd homepage. When the Helpdesk page
appears, select Launch Pocket Reference Guide located in the Other Training and Reference
Guides section.
85
Module 9: Additional Support and Services
Topic 3: Creating and Tracking a GoArmyEd Helpdesk Case
Resolving Questions
GoArmyEd provides you with the tools you need to resolve most questions on your own. However,
at times you may need more individualized support.
•
Select the Helpdesk” button at the top of
GoArmyEd to view a list of toll-free phone
numbers for the GoArmyEd Helpdesk,
including a list of toll-free international
access numbers if you are located
outside the continental United States
(OCONUS).
•
From your homepage select the “Need
Assistance?” link under the Helpdesk
Cases section to route to the Helpdesk
page. The Helpdesk page appears, select
the “Create Helpdesk Case” link to create
a new helpdesk case. If applicable, a
reference document, tips or an
instructional video may be available.
Please view each resource to verify if an
answer is available to address your
question or issue. If your question or
issue is addressed in the available
resource, you do not need to create a
case.
86
Module 9: Additional Support and Services
Topic 3: Creating and Tracking a GoArmyEd Helpdesk Case
Step-by-step Instructions and Videos
You can access Step-by-step Instruction documents and videos by selecting the “View
Reference Documents” link in the Training Resources section on your GoArmyEd homepage.
The link will open the Reference Documents page on GoArmyEd, where you can select either a
printable or an accessible version of a document.
87
Module 9: Additional Support and Services
Topic 4: Summary
Additional Support and Services
You have completed the Additional Support and Services
module. In this module, you have learned about the following:
•
Identifying and locating self-help resources that are
available to you on GoArmyEd
•
Contacting the GoArmyEd Helpdesk
•
Launching GoArmyEd Helpdesk cases directly from
GoArmyEd and tracking your case to closure
88
Module 2: Education Advising
Soldier Quick Start Training
GoArmyEd
Education Advising
Green underlined text denotes new or update information
89
Module 2: Education Advising
Overview
Education Advising
This module outlines steps required prior to using TA through GoArmyEd.
This module includes eight topics:
Topic 1: School Program Options
Topic 2: Assessing Readiness for Postsecondary
Education
Topic 3: Schools in GoArmyEd
Topic 4: Home School and Degree Plan
Topic 5: Common Application/Admissions Process
Topic 6: SOCAD SA or Documented Degree Plan
Topic 7: Other Army Education Programs and Services
Topic 8: Summary
90
Module 2: Education Advising
Topic 1: School Program Options
Degree Options
Your TA benefits may be used to pursue the following degree programs:
•
•
•
•
Certificate program
Associate degree
Bachelor’s degree
Master’s degree
The following slide provides more information about each program.
Also, you can explore the options in detail by selecting the
GoArmyEd “Earn a Degree or Credential” link, or by speaking with
an Army Education Counselor.
91
Module 2: Education Advising
Topic 1: School Program Options
Degree Options (continued)
Below are descriptions of the degree options available to you.
Degree Options
Definition
Certificate
A certificate is granted upon completion of an organized program of study
in a specialized subject area that usually is shorter in length than a
bachelor’s degree program.
Associate
An associate degree is granted upon completion of a program of at least
two but fewer than four years.
Bachelor's
A bachelor’s degree is granted upon completion of a four-year college or
university program. The minimum credit-hour requirement for a bachelor's
degree generally is 120 semester-hours (SH).
Master's
A master’s degree is one type of advanced degree awarded by a
university after completion of studies beyond a bachelor's degree.
92
Module 2: Education Advising
Topic 1: School Program Options
Army Career Degrees
The Army Career Degree Program
translates Army training into college
credit that matches requirements in
Military Occupational Specialty (MOS)related school degrees. Soldiers are
provided precise options for meeting
school requirements that can include
Army training, classroom instruction
offered by more than 100 SOCAD
schools, distance learning, testing and
certification exams.
More information can be found by
selecting “Other Links” in the Smart
Link section on your homepage. Select
the plus icon next to “Earn a Degree or
Credential” and then select “SOCAD
Army Career Degrees.”
93
Module 2: Education Advising
Topic 1: School Program Options
College of the American Soldier (CAS)
The College of the American Soldier consists of two
education pathways, the Career NCO Degrees Program
and the Enlisted Education Program.
NOTE: All degrees in the College of the American
Soldier have a superscripted 'c' after the degree title if the
degree is listed in GoArmyEd.
Career NCO Degrees Program
The Career NCO Degrees Program expands existing
civilian higher education degree choices to provide
Career NCOs with broad preparation degree options with
college credit for specific NCOES courses taken
throughout their careers.
Participating schools certify up-front the amount of credit
to be applied to the Career NCO Degree based on
American Council on Education (ACE) credit
recommendations. Individualized assessments may
provide additional credits for MOS training, testing,
professional certification, prior learning, and functional
training.
More information can be found by selecting
“Other Links” in the Smart Link section on your
homepage. Select the plus icon next to “College
of the American Soldier.”
94
Module 2: Education Advising
Topic 1: School Program Options
College of the American Soldier (continued)
Enlisted Education Program (EEP)
The EEP provides an opportunity for entry-level Soldiers in Combat Arms MOSs in Career
Management Fields (CMFs) 11 Infantry, 13 Field Artillery, 14 Air Defense Artillery, and 19
Armor to obtain an associate degree during their first term of enlistment.
Program criteria are that participating colleges and universities:
• Accept ACE recommended credit for:
 Basic Training
 AIT (Advanced Individual Training) or OSUT (One Station Unit Training)
 SSD I (Structured Self Development)
 WLC (Warrior Leader Course)
• Provide AA, AS, and AGS degrees
• Minimize academic residency requirements
• Maximize credit transfer between colleges
• Provide assessment of prior learning/career experience
95
Module 2: Education Advising
Topic 1: School Program Options
Class Instruction Mode
When you search for and enroll in classes through GoArmyEd, you may choose the class
instruction mode that is best suited for your learning style or time and location constraints.
The following slide provides more information about each delivery mode.
96
Module 2: Education Advising
Topic 1: School Program Options
Class Instruction Mode (continued)
Below are descriptions of the delivery modes available to you.
Class Delivery Options
Description
Classroom On-post
Instructor-led classes conducted by schools in classrooms
located on an Army installation
Classroom Off-post
Instructor-led classes conducted by schools in classrooms
located off an Army installation (e.g., on a school campus
or at a satellite facility)
Distance Learning
Classes delivered to Soldiers remotely through
multimedia channels, including written correspondence
classes, video, CD-ROM, DVD, television, or via the
Internet
97
Module 2: Education Advising
Topic 2: Assessing Readiness for Postsecondary
Are You Ready?
As you explore the class instruction mode options, consider your readiness to take
postsecondary classes. Your Army Education Counselor can help you explore your
preparedness to begin postsecondary classes by reviewing these documents with you: your
Student Record, Pre-Enrollment Readiness Profile (PReP) assessment, and General
Technical (GT)/other competency test scores.
The following slide provides more information about each document.
98
Module 2: Education Advising
Topic 2: Assessing Readiness for Postsecondary
Are You Ready? (continued)
The chart below describes documents used to assess readiness.
Document
Description
Your Student Record
Your Student Record contains previous postsecondary class
information and other learning you have completed. Your Student
Record can be accessed by selecting the “My Education Record”
Smart Link on your homepage.
Pre-Enrollment
Readiness Profile
(PReP)
The Pre-Enrollment Readiness Profile (PReP) is an assessment
tool that can be accessed by selecting the “Other Links” Smart Link
on your homepage. Next, select the plus sign icon next to “Before
You Enroll in a Class,” then select the “Access PReP” link. PReP
assesses your readiness for online learning and produces a
Readiness Profile that enables you and your Army Education
Counselor to determine:
• How ready, willing, and able you are to succeed in online classes
• If you would benefit from skill-building exercises to better prepare
you for online classes
General Technical (GT)/
Other Competency Test
Scores
GT and other competency test scores are used by your Army
Education Center to help determine your readiness for postsecondary
classes.
99
Module 2: Education Advising
Topic 3: Schools in GoArmyEd
GoArmyEd offer two ways to request TA based on the
degree plan of the Soldier:
1) Fully-developed Degree Plan (FDDP)
Schools whose degree requirements and course options
are uploaded into the GoArmyEd system. FDDPs provide:
• Automated degree checking during the enrollment
process ensures all enrollments are required to
complete her or her degree.
• Access to an online Degree Progress Report, which is
an unofficial version of the Student Agreement and
helps Soldiers keep track of their degree progress
with each enrollment in GoArmyEd.
• Access to the Auto Advisor tool and allows students to
enroll into classes directly from the tool.
• Ability to search and register for classes through
GoArmyEd without requiring Army Education
Counselor review and approval.
View a complete list of schools by selecting the
“Other Links” Smart Link on your homepage.
Select the plus icon next to “Earn a Degree or
Credential” and then select “Schools and
Programs.”
100
Topic 3: Schools in GoArmyEd (continued)
2) Drop-down, Other and External Degree Plans
Schools that offer degree plans and courses through GoArmyEd may not have all of their
degree requirements listed in GoArmyEd. These degree plans are considered Drop-down or
Other or External and Soldiers pursing these degrees will use Course Planner to assist with
tracking their academic progress in GoArmyEd. Course Planners will be reviewed by an Army
Education Counselor or a School Course Administrator to confirm that the courses listed will
advance the Soldier towards their degree.
101
Module 2: Education Advising
Topic 4: Home School and Degree Plan
Definitions
Your home school is the
school from which you have
selected to receive your
degree.
A degree plan specifies the
requirements for earning your
degree in your chosen field of
study.
102
Module 2: Education Advising
Topic 4: Home School and Degree Plan
Searching for a School
View a complete list of schools by selecting the “Other Links” Smart Link on your homepage.
Next, select the plus icon next to “Earn a Degree or Credential” and then select “Schools and
Programs.”
On the Schools and Programs–Search page:
1.
2.
3.
4.
5.
Search for a school by entering the school
name, city, or state
Search by Private-For Profit, Private-Not for
Profit or Pubic school status
Search by selecting SOC or SOCAD
membership
Search by National, Regional and
Specialized accreditation
Search results appear based on the criteria
entered. Select the “View” button to view
school information and degree plans; if no
“View” button appears, contact the school to
obtain the information. Select the school’s
name hyperlink to view the school’s
homepage.
103
Module 2: Education Advising
Topic 4: Home School and Degree Plan
View Your Information
After working with an Army Education Counselor to select an appropriate home school and degree
plan, you can view that information from your homepage.
• Verify that the correct home
school and degree plan have
been recorded in your Student
Record by selecting the “My
Education Record” Smart
Link on your homepage.
Next, select the Educational
tab of your Student Record.
• Your home school and degree
plan are displayed on that
page.
104
Module 2: Education Advising
Topic 4: Home School and Degree Plan
View Your Information (continued)
Meet with an Army Education Counselor if:

Your home school or degree plan is incorrect
 You are denied admission to your designated
home school
 You already have completed your degree plan
requirements
 You wish to change your home school or degree
plan
105
Module 2: Education Advising
Topic 4: Home School and Degree Plan
Degree Plan Not Listed in GoArmyEd
As you research the schools and degree plans available through GoArmyEd, you may notice
that your degree plan is not among those listed. A copy of the degree plan must be uploaded
to eFile in your Course Planner. Contact your Army Education Counselor for additional
assistance. (Please ensure the degree plan does not contain Personally Identifiable
Information (PII) such as social security number (SSN), date of birth, place of birth, mother’s
maiden name and medical records.)
106
Module 2: Education Advising
Topic 4: Home School and Degree Plan
School Not Listed in GoArmyEd
Only accredited schools with a history of processing TA are listed in GoArmyEd.
Is your school not listed in GoArmyEd?
If your desired school is not listed in GoArmyEd, it is
most likely because the school has not set-up an account
in GoArmyEd, which is a requirement for TA to be used
at the school.
Soldiers will not be able to request TA at the school until
the school sets up an account in GoArmyEd.
Create a helpdesk case, contact the GoArmyEd Helpdesk
or your Army Education Counselor, who will
determine if the school is accredited or not and
advise accordingly.
107
Module 2: Education Advising
Topic 4: Home School and Degree Plan
School/Degree Plan Not Listed in GoArmyEd (continued)
If your school has classes listed in GoArmyEd, but
a class offered in its catalog is missing in
GoArmyEd, you should create a GoArmyEd
Helpdesk case to request that a missing class be
added in the Class Schedule by the GoArmyEd
school. You should specify in your case the school
name, the class title, the class section number,
and the start and end date of the requested class.
The school will add the class to their current class
schedule.
108
Module 2: Education Advising
Topic 5: Common Application/Admissions Process
Completing the Common Application
The Common Application contains demographic, educational, and general information about you
that schools need before you can be admitted and formally enrolled in a class.
Before you use TA through GoArmyEd, it is
your responsibility to complete and keep
current the information on your Common
Application. You can update your Common
Application from the GoArmyEd homepage by
selecting the “Other Links” Smart Link. Next,
select the plus sign next to the “Before You
Enroll in a Class” link.
To update your Common Application, fill in all
blank fields on each tab and select “Save and
Continue” at the bottom of the Additional
Information tab.
109
Module 2: Education Advising
Topic 5: Common Application/Admissions Process
Paperwork Your School Requires
Each school has its own admissions process and requirements. You must determine what
application documents your designated home school requires from you in addition to your
Common Application. Visit your school’s website for additional information.
For detailed instructions and tools to request transcripts and test scores be sent to your home
school, select the “Other Links” Smart Link on your homepage. Next, select the plus icon next to
““Before You Enroll in a Class” and then select the “Transcript/Test Score Request ” link.
Some schools require an application fee before they will process your admissions request. You
will be responsible for paying that application fee to your school if you have not been admitted
already.
110
Module 2: Education Advising
Topic 5: Common Application/Admissions Process
Paperwork Your School Requires (continued)
Tools are available to help you answer this important question:
How do I know
which documents my
school requires
for admission?
Select the “Other Links” Smart Link on your homepage.
Select “Earn a Degree or Credential” from the GoArmyEd homepage.
Select “Schools and Programs” from the GoArmyEd homepage to view schools listed in
GoArmyEd that provide links to information about their admissions process and required
admissions documents.
If your home school does not have a link to view information about its admissions process
and required admissions documents, contact your school directly.
111
Module 2: Education Advising
Topic 5: Common Application/Admissions Process
Paperwork Your School Requires (continued)
Check the Application Status page:
Select the “My Education Record” Smart Link on your homepage. Next, select the “View
Application Status” link in the Related Links section in the right-hand menu. Your school
may populate the page with information about application data that is required from you and
documents that have been received to date. Note: Emails will be sent to you as your school
updates your file.
Open a GoArmyEd Helpdesk case:
Create a GoArmyEd Helpdesk case to ask your home school about the status of your
application file.
112
Module 2: Education Advising
Topic 5: Common Application/Admissions Process
School Action
When your application file is complete, your home school will take one of two actions:
•
•
Admit you to the school with the degree plan you selected
Deny your application
If your application request is denied, an automated email will be sent to your preferred email
account. When an application request is denied, your GoArmyEd account is placed on hold
(meaning you will be unable to use TA) until you visit with an Army Education Counselor to
resolve issues.
Note: If you already have a SOCAD SA or approved degree plan from your home school, you
will not need to re-submit transcripts, test scores, or application fees. You only need to submit
the Common Application.
113
Module 2: Education Advising
Topic 6: SOCAD SA or Documented Degree Plan
Deadline for Submission
Army TA policy requires Soldiers to have a SOCAD Student Agreement (SA) or Documented
Degree Plan uploaded to their GoArmyEd Student Records prior to the end of the sixth SH
taken with the home school. If the SOCAD SA or Documented Degree Plan is not in place, a
hold is placed automatically at the end of the Soldier’s sixth SH taken with the home school, or
after ninth SH taken with any school (whichever comes first) to prevent the Soldier from using TA
until the requirement is met.
The SOCAD SA or Documented Degree Plan lists the classes that will advance you toward a degree
as well as the degree requirements already met when your admission file was reviewed by your
home school.
Refer to your
SOCAD SA or
Documented
Degree Plan
before
enrolling in
classes
114
Module 2: Education Advising
Topic 6: SOCAD SA or Documented Degree Plan
What Should You Do?
Below is the answer to a common question about Student Agreements and degree plans.
You already had a paper SA or a Documented Degree
Plan from your home school before GoArmyEd. What
should you do?
You are required to provide a copy of your SA or
Documented Degree Plan to an Army Education Counselor.
Upload your SA or Documented Degree Plan to Course
Planner. Ensure all PII is removed prior to uploading
document to eFile.
You SA or Documented Degree Plan must be approved by the end of the sixth SH taken at
your home school to prevent being placed on hold.
115
Module 2: Education Advising
Topic 6: SOCAD SA or Documented Degree Plan
What Should You Do? (continued)
Below is an answer to a common question about SOCAD SA and degree plans.
Your home school or degree plan is not offered through GoArmyEd (i.e., you selected
an “External” or “Other” degree plan). What should you do?
You must obtain a copy of the SOCAD SA or Documented Degree Plan from your home
school and present it to an Army Education Counselor, or scan and upload it to your Course
Planner by the end of six SH taken with your home school, or after nine SH taken with
multiple schools (whichever comes first) . Ensure all PII is removed prior to uploading
document to eFile.
Note: If you change your degree, a new SOCAD SA or Documented Degree Plan must be
indicated in your Student Record to reflect the new degree plan.
116
Module 2: Education Advising
Topic 7: Other Army Education Programs and Services
Additional Information on Army Education
Select the “Other Links” Smart Link on your
homepage then select the plus sign next to
“Programs and Services” to learn more about
programs and services such as:
•
•
•
•
•
•
•
•
•
Education Counseling
FAST
Army Personnel Testing
Joint Services Transcript (JST) (Note:
JST replaced AARTS on 1 March
2013)
Academic Testing
College Credit for MOS/Training
Class Evaluation Summaries
Multi-use Learning Facilities
Troops To Teachers
117
Module 2: Education Advising
Topic 8: Summary
Education Advising
You have completed the Education Advising module.
In the module, you have learned about the following:
•
•
•
•
•
•
•
•
•
School options available to you through GoArmyEd
Tools and resources to assess your readiness for
school
Ways to research degree plans offered by schools
listed in GoArmyEd
Selection of a home school and degree plan
Schools in GoArmyEd
Completion and submission of your Common Application
Research to learn if a school requires additional admission documents
The SOCAD SA and how to post to your Student Record
Additional Army Education programs and services, and where you can go to find
more information
118
Module 5: Grades
Soldier Quick Start Training
GoArmyEd
Grades
119
Module 5: Grades
Overview
Grades
This module presents Army Education policies about your class
grades and your Army TA Grade Point Average (GPA) for TA-funded
classes. The module also explains how to view, interpret, and
troubleshoot missing or incorrect grades through GoArmyEd.
This module includes four topics:
Topic 1: Grade Policies
Topic 2: Resolving Missing or Incorrect Grades
Topic 3: Viewing Your Grades (Step-by-step)
Topic 4: Summary
120
Module 5: Grades
Topic 1: Grade Policies
Army Requirements
Important Army policies are related to your class grades.
TA-Funded Classes
Undergraduate Classes
You must pass TA-funded classes with a grade of C or higher. An F (Fail), W (Withdrawal), D-, D
or D+ in undergraduate classes will result in recoupment from your pay for the portion of the tuition
that was funded by TA.
Graduate Classes
You must pass TA-funded classes with a grade of a “B” or higher. An F (Fail), W (Withdrawal), C-,
C, C+, D-, D or D+ in graduate classes will result in recoupment from your pay for the portion of the
tuition that was funded by TA.
You must receive a “Pass” for “Pass/Fail” grades. A “Fail” grade will result in recoupment from
your pay of the tuition that was funded by TA.
Your GoArmyEd account will be placed on hold until the recoupment is resolved. You will not be
permitted to enroll in any classes while your account is on hold.
121
Module 5: Grades
Topic 1: Grade Policies
Army Requirements (continued)
Incomplete Grades
Incomplete “I” grades must be resolved with a passing grade within 120 days of the class end
date or automatic recoupment will occur.
•
Your school may have a policy that allows fewer than 120 days to resolve an “I”
grade. Be sure to check with your instructor.
•
If your school submits an “I” grade, your GoArmyEd account will be placed on hold
until your school changes the grade to a passing grade.
122
Module 5: Grades
Topic 1: Grade Policies
Army Requirements (continued)
Maintaining Your Undergraduate Army TA Grade Point Average (GPA)
If you have completed 15 or more SH of TA-funded undergraduate classes, you must maintain a
2.0 Undergraduate Army TA GPA to receive additional TA.
•
The Undergraduate Army TA GPA will be calculated from your
TA-funded classes taken through GoArmyEd, EDMIS, iMARC
and WEBS.
•
When you fall below a 2.0 Army TA GPA, you are not eligible for
additional TA until you raise your Army TA GPA to a 2.0
through self-funded classes.
•
You will need to register for classes through GoArmyEd, but pay
the school directly for the tuition. Your final grade for those selffunded classes will be included in your Undergraduate Army TA
GPA calculation until it has been raised to a 2.0 again, and the
hold will be automatically lifted.
•
The Army TA GPA can be exported to an Excel spreadsheet.
•
Soldiers can us TA to enroll in graduate level classes if the only
hold on their account is the undergraduate GPA hold.
123
Module 5: Grades
Topic 1: Grade Policies
Army Requirements (continued)
Maintaining Your Graduate Army TA GPA
If you have completed six or more SH of TA-funded graduate classes, you must maintain a
3.0 Graduate Army TA GPA to receive additional TA.
•
The Graduate Army TA GPA will be calculated from all
classes requested through GoArmyEd, EDMIS, iMARC and
WEBS.
•
When you fall below a 3.0 Army TA GPA, you are not eligible
for additional TA until you raise your Army TA Graduate GPA
to a 3.0 through self-funded classes.
•
You will need to register for classes through GoArmyEd, but
pay the school directly for the tuition. Your final grade for
those self-funded classes will be included in your Army TA
Graduate GPA calculation until it has been raised to a 3.0
again, and the hold will be automatically lifted.
•
The Army TA GPA can be exported to an Excel spreadsheet.
124
Module 5: Grades
Topic 2: Resolving Missing or Incorrect Grades
Army Actions
Your school is required to input a class grade into your GoArmyEd Student
Record within 14 days of your class end date. If no grade has been posted within
that time period, a system-generated email notification will be sent to your school
reminding it of the obligation.
Missing Grades Email Notification
30 days
Email will be re-sent.
45 days
Email will be sent and your GoArmyEd account will be placed on
hold until the grade has been posted. Service members Opportunity
Colleges (SOC) will be notified via email that your grade has not
been posted. They will contact the school on your behalf to inquire
further about the missing grade.
125
Module 5: Grades
Topic 3: Viewing Your Grades (Step-by-step)
Step-by-step Instructions
You can access the Step-by-step instruction
documents for Viewing Your Grades by
selecting the “View Reference Documents”
link in the Helpdesk Resources section on
GoArmyEd homepage.
The link will open the Reference
Documents page on GoArmyEd, where you
can select either a printable or an accessible
version of a document.
126
Module 5: Grades
Topic 4: Summary
Grades
You have completed the Grades module. In this
module, you have learned about the following:
•
Army Education grade policies
•
Troubleshooting grade issues
•
Viewing your grades
127
Module 6: Holds
Soldier Quick Start Training
GoArmyEd
Holds
128
Module 6: Holds
Overview
Holds
This module is intended to explain the types of holds and how to
resolve them. Holds are used to enforce Army Regulation (AR) 621-5
policy that governs the use of TA. During the time a hold is applied to
your GoArmyEd account, you cannot request or use TA.
This module includes three topics:
Topic 1: Hold Definitions
Topic 2: Viewing and Resolving Holds (Step-by-step)
Topic 3: Summary
129
Module 6: Holds
Topic 1: Hold Definitions
Grades
The diagram provides a list of GoArmyEd holds. Notification will be sent to your preferred email
account when a hold has been applied to your account.
The following slide provides
information on the reason each
hold is applied and how it is
resolved.
When the hold is resolved it
automatically will be lifted from the
Soldier’s account .
130
Module 6: Holds
Topic 1: Hold Definitions
Grades (continued)
The chart below provides information on the reason each hold is applied and how it is resolved.
Type of Hold
Reason for Hold
How to Resolve
Undergraduate
Army TA GPA < 2.0
Army TA GPA is < 2.0 after 15
SH of TA-funded undergraduate
classes completed
Soldier can enroll in classes through GoArmyEd, but will
be required to pay for undergraduate classes out of
pocket until his or her Army TA GPA is ≥ 2.0. The hold will
be lifted automatically when the Soldier’s GPA is ≥ 2.0.
Graduate Army TA
GPA < 3.0
Army TA GPA is < 3.0 after six
SH hours of TA-funded
graduate classes completed
Soldier can enroll in classes through GoArmyEd, but will
be required to pay for classes out of pocket until his or her
Army TA GPA is ≥ 3.0. The hold will be lifted automatically
when the Soldier’s GPA is ≥ 3.0.
Course Grade–Fail
Received a failing grade
Repay Army for TA-funded portion of class tuition
Course Grade–
Incomplete
Received an Incomplete grade
Complete outstanding assignments and tests as quickly
as possible; communicate regularly with the instructor.
Follow up with instructor when you have completed all
assignments; an "I" grade is resolved when your instructor
posts your passing grade to your GoArmyEd Student
Record. If an "I" grade is not resolved within 120 days of
class end date, you must repay the Army for TA-funded
portion of class tuition
131
Module 6: Holds
Topic 1: Hold Definitions
Grades (continued)
The chart below provides information on the reason each hold is applied and how it is resolved.
Type of Hold
Reason for Hold
How to Resolve
Course Grade–
Withdraw
Received a grade of W
Course Grade Graduate
Received a grade below a B in
graduate classes
Soldier will be required to repay the Army for TA-funded
portion of class tuition. The hold will be lifted automatically
after TA recoupment has been initiated.
Course Grade Undergraduate
Received a grade below a C in
undergraduate classes
Soldier will be required to repay the Army for TA-funded
portion of class tuition. The hold will be lifted automatically
after TA recoupment has been initiated.
No Grade
Student has no grade 45 days
after the end date of the class
When your grade has been posted, your hold is
automatically removed
Withdrew from class after drop
deadline
Work with the instructor and Army Education Counselor to
explore options before processing a withdrawal; repay
Army for the TA-funded portion of the class
132
Module 6: Holds
Topic 1: Hold Definitions
Other Common Non-Grade Holds
The diagram provides a list of
GoArmyEd holds. Notification will be
sent to your preferred email account
when a hold has been applied to
your account.
The following slides provide
information on the reason each hold
is applied and how it is resolved.
When the hold is resolved it will
automatically be lifted from the
Soldier’s account.
133
Module 6: Holds
Topic 1: Hold Definitions
Other Common Non-Grade Holds (continued)
The chart below provides information on the reason each hold is applied and how it is resolved.
Type of
Hold
Reason for Hold
How to Resolve
Admission
Denied
Student was denied admission to his or her
most recent program/plan
Soldiers should meet with an Army
Education Counselor and their schools
to discuss why their admission
requests were denied, remedy any
deficiencies, re-select the same home
school/degree plan, or select a
different home school or degree plan
Civilian
Education
Soldier’s education level is missing in
GoArmyEd, has reached a master’s degree or
higher level, or current degree level is not
allowed based on the Civilian Designator
Code
Soldiers must contact his or her
Personnel Administration Center
(PAC)/Unit Administrator (UA)/ Unit
Readiness NCO to have the Civilian
Designator Code reflect the Soldier’s
current academic status
Course
Drop After
Start Date
Withdrew after a financial cost was incurred
with the school
Repay the portion of TA paid by the
Army to the school unless an approved
military withdrawal is processed
134
Module 6: Holds
Topic 1: Hold Definitions
Other Common Non-Grade Holds (continued)
The chart below provides information on the reason each hold is applied and how it is resolved.
Type of Hold
Graduate Limit
Reached
Reason for Hold
Soldiers will be placed on a Graduate Semesterhour (SH) hold when they take 39 SH after
entering a master’s degree plan
How to Resolve
Soldier can enroll in classes through
GoArmyEd, but will be required to self pay for
the classes
Soldiers should meet with an Army Education
Counselor if they have further questions
Note: When a Soldier selects a recoupment
amount, the class is not included in the
Graduate Semester-hour limit
Undergraduate
Limit Reached
Soldier will be placed on an Undergraduate SH
hold when the following occurs: Has 130 SH of
TA funded coursework AND does not have a
graduation date recorded in GoArmyEd
Soldier can enroll in classes through
GoArmyEd, but will be required to self pay for
the classes
Soldiers should meet with an Army Education
Counselor to discuss their next educational
goals and request a new degree plan
Note: When a Soldier selects a recoupment
amount, the class will not be included in the
Undergraduate Semester-hour limit.
Degree
Completed
Degree/certificate requirements have been
completed
Soldiers should meet with an Army Education
Counselor to discuss their next educational
goals and request a new degree plan
135
Module 6: Holds
Topic 1: Hold Definitions
Other Common Non-Grade Holds (continued)
The chart below provides information on the reason each hold is applied and how it is resolved.
Type of Hold
Reason for Hold
How to Resolve
Quarterly TA
Statement of
Understanding
(SOU)
Soldier has not submitted his or her electronic
quarterly Tuition Assistance (TA) Statement of
Understanding (SOU)
Select the radio button acknowledging that
he or she understands the terms of the TA
SOU and enters his or her secure password
as an electronic signature.
Student
Agreement or
Documented
Degree Plan Hold
A Student Agreement (SA)/Document Degree
Plan (DPP) has not been uploaded in
GoArmyEd by the end of six semester-hours
taken at the home school or prior to the
Soldier completing nine semester-hours at
any school using TA funds.
1)
2)
1) School has not uploaded SA/DPP in
GoArmyEd for Solders pursing fullydeveloped degree plan with LOI school.
2) Soldier’s SA/DPP is not approved in
GoArmyEd. Soldier must upload the SA/DPP
in his or her Course Planner and it must be
approved for Other, Drop-down and Non-LOI
school degrees.
LOI School-Fully Developed Degree
Plan: Work with the school to complete
an SA/ Documented Degree Plan.
When the SA/DDP is uploaded by the
School to the Soldiers record, the hold
is removed within 24 hours.
Other, Drop-down Degrees and NonLOI school degrees – Soldier uploads
SA/DPP in Course Planner and must
be approved. The hold is removed
within 24 hours.
136
Module 6: Holds
Topic 1: Hold Definitions
Other Common Non-Grade Holds (continued)
The diagram provides a list of
additional GoArmyEd non-grade
holds.
The following slides provide
information on the reason each hold
is applied and how it is resolved.
When the hold is resolved it
automatically will be lifted from the
Soldier’s account.
137
Module 6: Holds
Topic 1: Hold Definitions
Other Common Non-Grade Holds (continued)
The chart below provides information on the reason each hold is applied and how it is resolved.
Type of Hold
Reason for Hold
How to Resolve
Army Education
Request
Hold is placed on the student’s account
directly by an Army Education Counselor
Soldier needs to meet and discuss with an
Army Education Counselor
ETS Date Passed
End of Term of Service (ETS) date has
expired
Go to PAC to update Army Personnel
System
Flagged
Soldier’s personnel records show
suspension of favorable personnel action
that makes him or her ineligible for TA;
examples include security violation, failure
of physical fitness test, weight control
Soldiers must contact their Personnel
office for more information and for
removal of the flag in the Army Personnel
Database.
HQ ACES Hold
An HQ ACES manual hold can be placed
at the request of Headquarters (HQ),
Army Continuing Education Services
(ACES) division for various reasons
Soldier should refer to their GoArmyEd
record for details as to the issue(s) that
led to this hold. This hold can only be
applied, deferred and removed by HQ
ACES.
138
Module 6: Holds
Topic 1: Hold Definitions
Other Common Non-Grade Holds (continued)
The chart below provides information on the reason each hold is applied and how it is resolved.
Type of Hold
Reason for Hold
How to Resolve
Maximum Military
Withdrawal Hold
A hold will be placed on your GoArmyEd
account if you submit two withdrawals for
military reasons with Army costs in a fiscal
year
Soldier should contact his or her Army
Education Counselor
Missing Battle
Assembly
Missing Battle Assembly refers to Reserve
Component Soldiers who miss unit
training assembly
Soldiers should contact their units
Not Eligible TA
Soldier personnel record indicates no
longer is eligible for TA.
Soldier should visit their personnel
office/unit administrator if data is in error
to have it corrected in their Army
Personnel Records.
Program
Management
System-wide hold applied due to
temporary TA funding shortage. Soldiers
will be permitted to enroll in classes, but
they will not be processed unless TA
funds are restored.
Wait for email notification and systemwide resolution
139
Module 6: Holds
Topic 1: Hold Definitions
Other Common Non-Grade Holds (continued)
The chart below provides information on the reason each hold is applied and how it is resolved.
Type of Hold
Withdrawal for
Military Request
Hold
One-year Service
Eligibility
Ten-year Service
Eligibility
Reason for Hold
How to Resolve
Placed on a Soldier’s account until WM request
is approved or denied
Hold automatically lifted when a decision has
been made regarding a WM request
Placed on a Soldier’s account until they have
completed one year of service following initial
military training (Advanced Individual Training
(AIT) for Enlisted personnel and Warrant Officer
Basic Course (WOBC) or Basic Officer Leadership
Course (BOLC) for Officers)
Soldier must serve required time. This hold will be
automatically lifted the day after the required time
in service has been reached and an email
notification will be sent.
Soldiers should meet with an Army Education
Counselor if they have further questions. This hold
is deferrable by HQ ACES.
Placed on a Soldier’s account because he or she
Soldier must serve required time. This hold will be
has graduated with a Bachelor’s degree using
automatically lifted the day after the required time
tuition assistance for your undergraduate courses in service has been reached and an email
and they have not yet completed ten years of
notification will be sent.
total service in the military
Soldiers should meet with an Army Education
Counselor if they have further questions. This hold
is deferrable by HQ ACES.
140
Module 6: Holds
Topic 2: Viewing and Resolving Holds (Step-by-step Instructions)
You can access the Step-by-step Instruction documents for Viewing and Resolving Holds
by selecting the “View Reference Documents” link in the Helpdesk Resources section
from your GoArmyEd homepage.
The link will open the Reference
Documents page on GoArmyEd,
where you can select either a
printable or an accessible version
of a document.
141
Module 6: Holds
Topic 3: Summary
Holds
You have completed the Holds module. In this module, you
have learned about the following:
•
Various hold types that may be applied to
your GoArmyEd account
•
How to resolve a hold after it has been applied
142
Module 8: On-Duty Classes
Soldier Quick Start Training
GoArmyEd
On-Duty Classes
143
Module 8: On-Duty Classes
Overview
On-Duty Classes
This module outlines steps to enroll in On-Duty classes.
Your Army Education Center can assist with On-Duty class
enrollments.
.
This module includes four topics:
Topic 1: On-Duty Class Overview
Topic 2: On-Duty Class Enrollment
Topic 3: On-Duty Class Withdrawal
Topic 4: Summary
144
Module 8: On-Duty Classes
Topic 1: On-Duty Class Overview
What On-Duty Classes are Available?
Army Education Centers provide several On-Duty programs, including but not limited to:
•
•
•
•
•
•
•
Basic Skills Education Program (BSEP) for Soldiers who want to improve general reading, language,
and math skills, and Test of Adult Basic Education (TABE) scores
GT Improvement for Soldiers who want to improve their GT scores
General Education Development (GED) Test Preparation for Soldiers who do not have a high
school diploma or GED
Reading Skill Development for Soldiers planning to attend classes of any type who want or need to
improve their reading skills
Preparation for Postsecondary Education for Soldiers who need help preparing for placement tests
or postsecondary classes
Professional Development for Soldiers needing to improve specific professional skills.
Commanders or Army Education Counselors may refer Soldiers for any part of the program.
High School Completion Program for Soldiers planning to complete high school courses.
145
Module 8: On-Duty Classes
Topic 2: On-Duty Class Enrollment
Enrolling in an On-Duty Class
All active-duty Soldiers are eligible to
enroll in On-Duty classes.
•
•
•
Soldiers with the rank of E-6 and below
must obtain a Commander's approval to
attend an On-Duty class.
Soldiers with the rank of E-7 and above
can confirm their own On-Duty class
enrollment.
After confirmation to take an On-Duty
class, you will receive email notification.
• When the class has ended, no further updates can be made, except the addition and editing of a
grade by the ESO.
• Grades are pass and fail only, and are not included in the student TA GPA.
146
Module 8: On-Duty Classes
Topic 2: On-Duty Class Enrollment
On-Duty Class Details
On-Duty classes are offered through your Army
Education Center.
Make sure the selected class fits your work
schedule. Review On-Duty class details, including:
•
•
•
•
•
Start and end date
Start and end time
Days of the week class is held
Location (building and room)
Class Description
147
Module 8: On-Duty Classes
Topic 3: On-Duty Class Withdrawal
Before the Class End Date
•
•
•
Soldiers with the rank of E-6 and below can withdraw from an On-Duty class if the enrollment status
has not been confirmed. If the On-Duty class status is confirmed, you will not have the option to
withdraw from the class. Contact your Army Education Center for assistance with withdrawing from
an On-Duty class.
Soldiers with the rank E-7 and above can withdraw from an On-Duty class up to the class end date.
Withdrawals for an On-Duty class cannot be processed after the end date.
•
If the On-Duty class is cancelled, any enrollments are cancelled automatically.
148
Module 8: On-Duty Classes
Topic 5: Summary
On-Duty Classes
You have completed the On-Duty Classes module. In this
module, you have learned about the following:
•
•
•
•
Types of On-Duty classes that may be offered
through your Army Education Center
Enrolling in an On-Duty class
Reviewing On-Duty class details to make sure
the selected class fits your work schedule
Withdrawing from an On-Duty class before the
end date
149
Module 7: Recoupments
Soldier Quick Start Training
GoArmyEd
Recoupments
Green underlined text denotes new or update information
150
Module 7: Recoupments
Overview
Recoupments
This module discusses reasons the Army may recoup TA from your
pay. “Recoup” or “a recoupment” is a financial action taken by the
Army to collect previously used TA funds for which you are no longer
eligible.
This module includes three topics:
Topic 1: Recoupment Policies
Topic 2: Viewing and Resolving Recoupments (Step-by-step)
Topic 3: Summary
151
Module 7: Recoupments
Topic 1: Recoupment Policies
Army Requirements
Recoupment Policies
Class Recoupments
You will be notified by email that recoupment
is set to take place 30 days from the
recoupment suspense date, except in the
case of separation from the Army.
•
If you receive a class grade of “F” or “W” or
an unresolved “I” (or a school’s equivalent of
an "F", "W", or "I") you will be required to
repay the TA.
If you take no action to resolve the
recoupment by the deadline, a default
payment plan will be assigned. The default
plan will be the lowest installment option
available. Note: TA recoupment amounts may
vary based on Unit Training Assemblies
(UTAs) for Reserve and Guard Component
Soldiers.
•
If your class does not advance you toward
the completion of your approved degree plan,
you may be required to reimburse the Army
for the amount of TA that was spent on the
class.
•
If you withdraw from a class for personal
reasons, you will be required to repay the
portion of TA that was not refunded.
Any recouped class a Soldier has paid for will not
be included in the semester-hour limit calculation.
152
Module 7: Recoupments
Topic 1: Recoupment Policies
Recoupment for Officers
Active Duty Officers and Commissioned Warrant Officers incur a twoyear Active Duty Service Obligation (ADSO) beginning at the end date
of the last class for which TA was provided. Army Reserve Officers
incur a four-year Reserve Duty Service Obligation (RDSO) beginning
at the end date of the last class for which TA was provided.
• If you are an Officer and are discharged for misconduct before
completion of the ADSO, then you must reimburse the Army for
the amount of TA that represents the unserved portion of the
ADSO.
• If you are approved for voluntary separation by the appropriate
Officer Personnel Management Directorate (OPMD) Career
Management Division/Branch, you also are required to
reimburse the amount of TA that represents the unserved portion
of the ADSO.
153
Module 7: Recoupments
Topic 2: Viewing and Resolving Recoupments (Step-by-step)
Step-by-step Instructions
You can access the Step-by-step Instruction documents for Viewing and Resolving
Recoupments by selecting the “View Reference Documents” link in the Helpdesk
Resources section from your GoArmyEd homepage.
The link will open the Reference
Documents page on GoArmyEd,
where you can select either a printable
or an accessible version of a
document.
154
Module 7: Recoupments
Topic 3: Summary
Recoupments
You have completed the Recoupments module. In this
module, you have learned about the following:
•
•
•
•
Reasons that recoupment actions may be taken by
the Army
Actions you can take to resolve program
recoupments directly through the GoArmyEd site
Actions you can take to resolve class recoupments
directly through the GoArmyEd site
How recoupments are automatically handled and
garnishment begins if you fail to resolve your
recoupment by the deadline communicated to you
155

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