Vet Intake Process 2014 - Department of Economic Opportunity

Veterans & Eligible Spouse
Intake Process
JVSG Refocus
Jobs for Veterans State Grant (JVSG) refocusing is a joint
VETS-ETA effort to best meet the employment needs of
veterans at CareerSource Centers.
(Ref: TEGL 19-13 and VPL 03-14)
• Establishes clear definition for Significant Barriers to
Employment (SBE)
• Clarifies roles and responsibilities of JVSG-funded staff
• Emphasizes the requirement to provide intensive services to
veterans with a SBE
CareerSource Staff Roles
• Frontline/WP/WIA staff focus on providing Core Services and
Initial Assessment to Veterans seeking employment
assistance (majority of veterans will be served by
Frontline/WP/WIA staff)
• DVOP specialists provide intensive services to veterans with
SBE (are not to provide services to any other population)
• LVER staff conduct employer outreach and job development
in the local community, on behalf of all CareerSource Center
veterans (are not to provide direct services to participants)
Identifying Covered Persons
Priority of Service and WIA requires the broad definition of veteran
found in 38 U.S.C. 101(2)
The term “veteran” means a person who served at least one day in
the active military, naval, or air service, and who was discharged or
released under conditions other than dishonorable
Differs from JVSG definition of “eligible veteran”
found in 38 U.S.C. Chapter 42 § 4211 (4)
Which includes specific criterion for: 180-days or more of service;
service connected disability; Reservists pursuant to Title 10; or
campaign badge recipients and applies to program eligibility for DVOP
services and Wagner-Peyser program reporting
Verification of Eligibility
It is neither necessary nor appropriate to require verification
of the status of a veteran or eligible spouse at the point of entry,
unless the individual who self-identifies:
a) is to immediately undergo eligibility determination and be
registered or enrolled in a program; AND
b) the applicable federal program rules require verification of
veteran or eligible spouse status at that time.
Reccomended Intake
The First Question should ALWAYS be:
“How may we help you today?”
Followed by:
“Are you registered in the Employ Florida Marketplace system?”
If it is a Veteran’s first visit to the CareerSource Center:
1. Have them complete the Veteran’s Initial Intake questionnaire
and return to the front desk when form is completed
2. Direct them to First Available CareerSource Center Staff and
provide completed Initial Intake form to the Staff Member
Veteran Intake Form
** Indicates referral to
DVOP is permitted
(Ref: VPL 03-14/TEGL 1913 and VPL 04-14/TEGL
Must also meet program
definition for “Eligible
Person”; “Eligible
Veteran” and/or
“Covered Veteran” (Ref:
38 U.S.C. Chapter 41 §
4101 (5); Chapter 42 §
4211 (4) and/or § 4212
Priority Notification & Initial Assessment
Core Services for Veterans will be performed by
First Available CareerSource Center Staff
1. Notify client of Veterans Priority of Service (POS) (Code 189)
2. Review Intake Questionaire (part of Initial Assessment process)
3. Complete Initial Assessment (Code 102)
4. Refer to DVOP specialist if Significant Barriers to Employment
(SBE) are identified during the Initial Assessment
5. Document identified SBEs in Case Note prior to referral
6. DVOP will first complete an Objective Assessment (Code 203)
then proceed as appropriate for individual veteran job seeker
SBE Categories for DVOP Assistance
1. Special disabled or disabled veterans, are those:
Who are entitled to compensation (or who but for the receipt of military
retired pay would be entitled to compensation) under laws administered by
the Secretary of Veterans’ Affairs; or,
Were discharged or released from active duty because of a service connected
2. Homeless, as defined in Section 103(a) of the Stewart B. McKinney Homeless
Assistance Act (42 U.S.C. 11302 (a));
3. A recently-separated service member, as defined in 38 U.S.C. 4211(6), who at
any point in the previous 12 months has been unemployed for 27 or more
consecutive weeks;
4. An offender, as defined by WIA Section 101(27), who has been released from
incarceration within the last 12 months;
5. Lacking a high school diploma or equivalent certificate; or
6. Low-income (as defined by WIA at Sec. 101(25)(B)).
7. Any veteran ages 18 to 24 (as defined in VPL 04-14 and TEGL 20-13).
Vet/EP Job Seeker Flow Chart
‘First Time’ Vet/EP identified at
CareerSource center
Vet/EP fills out Intake Form
DVOP Specialist
WP/WIA Staff
Vet/EP is referred to first
available WP/WIA staff
DVOP’s Goal is to
eliminate SBE and
help Veteran
become Job Ready.
Conducts plan and
utilized case notes
to meet spirit of
new guidance.
WP/WIA staff inform
Vet/EP about POS (code
189), review Intake Form
and conduct Initial
Assessment (code 102)
WP/WIA Staff’s Goal
is to provide core
services and help
Veteran become Job
Frontline Staff Training
To provide tools and resources on how to best serve
and assist veterans, the National Veterans Training
Institute (NVTI) has created a six-module, no cost,
eLearning tool called "Preparing Veterans for
Meaningful Careers" (PVMC). Registration is required.
PVMC eLearning course:
Basic "Welcome" information:
Service Delivery
Providing Services to Veterans
And Discussion
Contact Information
Florida Department of Economic Opportunity
Veterans and Military Family Employment Programs
600 S. Calhoun Street, Holland Bldg., Suite 155
Tallahassee, FL 32399
Fax: (850) 488-0053
Shawn Forehand, State Veterans’ Program Coordinator
(850) 717-0760 / [email protected]
Paul Furbush,
Asst. Veterans’ Program Coordinator
(850) 717-0761 / [email protected]
Fred Beckham, Asst. Veterans’ Program Coordinator
(850) 717-0726 / [email protected]
An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this
document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.

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