Managing Quality Integrating the Supply Chain

Report
Chapter 9
Managing Supplier Quality
in the Supply Chain
Copyright
© 2010 Pearson Education, Inc. Publishing as Prentice Hall.
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Strategic Quality Planning
Designing Quality Service
Chapter 9
The
value chain
Supplier partnering
Applying the contingency perspective to
supplier partnering
A supplier development program
Acceptance sampling and statistical
sampling techniques
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Strategic Quality Planning
Designing Quality Service
The Value Chain
The
value chain consists of a network
of value chains
Value chain activities … are the tasks
that add value for the customers
Non-Value chain activities typically have
costs but no effect on customers
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Strategic Quality Planning
Designing Quality Service
The Value Chain
The
chain of customers
If you work at workstation 4 in a
process … you will make sure that the
work you do is impeccable before you
release it to … workstation 5
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© 2010 Pearson Education, Inc. Publishing as Prentice Hall.
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Strategic Quality Planning
Designing Quality Service
The Value Chain
Managing
the supply chain
… The linkage between a series of
suppliers and customers.
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Strategic Quality Planning
Designing Quality Service
Supplier Partnering
There is a trend towards developing
closer relationships with fewer
suppliers
Inspired by JIT supplier-partner
relationships have emerged
Single sourcing
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Strategic Quality Planning
Designing Quality Service
Supplier Partnering
Dual
sourcing
Supplier evaluation
Sole-source filters
Baldridge
ISO 9000:2008
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Strategic Quality Planning
Designing Quality Service
Supplier Partnering
Electronic
Data Interchange (EDI)
Vendor Managed Inventory (VMI)
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Strategic Quality Planning
Designing Quality Service
Supplier Partnering
Supplier Development
1.
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7.
Copyright
Identify critical products and services
Identify critical suppliers
Meet with supplier top-management
Form cross-function teams
Identify key projects
Define details of agreement
Monitor status and modify strategies
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Strategic Quality Planning
Designing Quality Service
Supplier Partnering
Supplier Relationship Management
Systems (SRMS)
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Much like CRMS
Spend analytics
Sourcing execution
Procurement execution
Payment
Supplier score-carding
Performance monitoring
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Strategic Quality Planning
Designing Quality Service
Applying the Contingency Perspective to Supplier Partnering
One variable which affects what
customers want from their suppliers is
… position in the supply chain
Suppliers are only marginally more
interested in relationships than
customers
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Strategic Quality Planning
Designing Quality Service
A Supplier Development Program: ISO/TS 16949
The ISO/TS 16949 standard applies only
to automotive companies
Developed by the International
Automotive Task Force (IAFT). Members
include:
Ford
GM
Daimler Chrysler
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Strategic Quality Planning
Designing Quality Service
A Supplier Development Program: ISO/TS 16949
ISO/TS 16949 Includes:
Quality
management system
Management responsibility
Resource management
Product realization
Measurement, analysis and
improvement
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Strategic Quality Planning
Designing Quality Service
Acceptance Sampling and Statistical Sampling Techniques
Acceptance sampling is controversial.
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Strategic Quality Planning
Designing Quality Service
Acceptance Sampling and Statistical Sampling Techniques
Acceptance sampling might be
needed when:
Dealing
with unproven suppliers
During start-ups and when building new
products
When products can be damaged during
shipment
When problems with a certain supplier
have been noticed
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Strategic Quality Planning
Designing Quality Service
Acceptance Sampling and Statistical Sampling Techniques
Operating characteristic (OC) Curves
Assessment
of the probabilities of
acceptance given the existing quality of
the shipment
Identifies the consumers risk
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Strategic Quality Planning
Designing Quality Service
Acceptance Sampling and Statistical Sampling Techniques
More complex sampling plans:
Double
standard plans
Multiple sampling plans
Acceptance sampling in continuous
production
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Strategic Quality Planning
Designing Quality Service
Summary
If you purchase components or supplies
from another firm, to insure high quality,
you need a process for making sure that
that you can believe in the products and
services you are receiving.
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Printed in the United States of America.
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