Types and Phases of Conflict in the Workplace

Report
Types and Phases of Conflict
Definition


Interaction of interdependent people
who perceive incompatible goals, aims,
and values and who see the other party
as potentially interfering with the
realization of these goals.
3 “I’s” of Conflict: Interaction,
Interdependence, Incompatible goals

The reason conflict exists
Levels of Organizational
Conflict


Intergroup Conflict: Aggregates of
people within an organization (e.g.
work teams, departments) as parties in
the conflict
Interorganizational Conflict: A dispute
between two or more organizations
Phases of Conflict
1) Latent conflict: the conditions are ripe for conflict
because of the three “I’s” (i.e. different personalities)
2) Perceived conflict: one or more of the parties
believes that incompatibilities and interdependence
exist
3) Felt conflict: parties begin to formulate strategies
about how to deal with the conflict (i.e. should I go to
my boss; talk to the other party; avoid)
4) Manifest conflict: strategies and goals are enacted in
communication (i.e. filed a grievance with HR;
confronted the opposing party)
5) Conflict aftermath: short- and long-term
consequences—what did the conflict do to the
relationship?
Factors Influencing Conflict

Personal Factors

Frames

Relational Factors

Cultural Factors
Influencing Conflict

Personal Factors

Personality

Gender
Influencing Conflict

Frames

Perceptions of self

Perceptions of other

The conflict
Influencing Conflict

Relational Factors

Trust

Power

Relationship
Salience
Influencing Conflict



Cultural Factors

Face
IndividualismCollectivism
Direct – Indirect
communication

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