Self Service in the Enterprise

Report
Self Service in the Enterprise
Patrik Sundqvist
Patrik Sundqvist
[email protected]
www.gridpro.se
Agenda
 Self Service
 Challenges
 Tools
 Walkthrough: Automated Request Fulfillment
 Demo
Challenges
Audit
Approval
Cost effective
Automation
Security
Transparency
Tools
System Center Service Manager 2012
System Center Orchestrator
System Center Orchestrator
 Drag-n-drop designer
 Integration Packs
 Proxy
 Delegation
 Monitor/Scheduled/Initiated
 Automation
System Center Service Manager 2012
 IT Service Management Processes
 Dynamic CMDB
 Connectors
 AD, CM, VMM, OM, CSV
 Self Service Portal
 Auditing
 Reporting
 DW
Process: Automated Request Fulfillment
 Automation
 Runbooks
 Service Catalogue
 Templates
 Request/Service Offerings
 UI
 Self Service Portal
 Role Based Access
9
Automation
ACTIVITIES
RUNBOOKS
DATABUS
Units of execution
that perform
defined actions
System level
workflows that
execute a series of
linked activities
Publish and consume
Drag, drop, and
data between activities configure Visio-like
as a Runbook runs
authoring
Return
Data
Check
Schedule
DESIGNER
Service Catalogue
 Your collection of standardized services (offerings)
 Request offering
 Defines the fulfillment process (via service request or incident template)
 Defines input required by the fulfillment process
 Service offering
 Groups request offerings
 Describes SLA and cost
 Role based access to services
 Users create service requests or incidents
 Multi-language support
11
UI - Self Service Portal
 SharePoint Foundation 2010 or higher
 Service Catalog Scoped to User Roles
 Customizable
 Dynamic Forms
 Input Validation (no coding required)
12
“Scenario: We want to provide IT with self service so
they can request a new VM in a standardized and
controlled way.”
Demo
Custom Cloud Process
Walkthrough of intelligent cloud provisioning
Re-capture
Import Deploy
VM Runbook
and Data
Build New VM
Request
Offering
Publish New
VM to
Service
Catalog
Create a
New VM
Request
4
1
2
3
IMPORT
BUILD
PUBLISH
CREATE
MONITOR
INVOKE
6
5
Monitor for New
VM Created and
Deployed
Microsoft Confidential
14
Invoke
Deploy VM
Runbook
www.gridpro.se
[email protected]
B
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