Citrix XenApp and XenDesktop Troubleshooting Overview

Report
SIMPLIFY MONITORING:
CITRIX XENAPP AND XENDESKTOP TROUBLESHOOTING OVERVIEW
Presented By: XXX
Tricerat, Inc. 2013. All rights reserved.
Identify XenApp and
XenDesktop issues
before end users.
Execute remediation
actions before end
users are impacted.
Eliminate end user
complaints while
ensuring a seamless
experience.
“What was once a reactive process with many end user alerts is now a
proactive process with Simplify Monitoring. We set performance thresholds on
IMA service and print manager and we are now alerted to issues prior to
receiving an end user alert from our customer.”
- XenWinGo
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The Sound of Pain
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“It’s taking too long for my application to start.”
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“There is a lag every time I type in a character or move my mouse.”
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“The application keeps getting stuck.”
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“There is a problem with one of my Servers or VMs; I’m not sure where it is and what
it is.”
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“The end user has been working fine for the last week, and is suddenly experiencing
performance issues. What’s changed?”
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“The network team is telling me latency is low and there is more than enough
bandwidth, but I still have performance issues.”
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“I know XenApp and XenDesktop aren’t the issue but I have no proof.”
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Challenges Finding Solutions
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There is a narrow view certain elements of the infrastructure.
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Correlation of application/user/server performance is difficult.
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Management across hypervisors is nonexistent.
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A full-time employee is required to manage and use.
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Programming/scripting is required to implement, monitor and alert.
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Feature parity across all versions of XenApp and XenDesktop.
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Setting performance thresholds and alerts is extremely challenging.
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Limited visibility into best practices to monitor XenApp and XenDesktop
Tricerat, Inc. 2013. All rights reserved.
Why Customers Choose Simplify Monitoring
Application – User – Server
Correlation
Complete Visibility into
Supporting Infrastructure
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Cross Platform Support with
Backwards Compatibility
Built-in Proactive
Threshold-based Alerting
and Remediation
Enterprise
Coexistence
Tricerat, Inc. 2013. All rights reserved.
Instant
XenApp and XenDesktop
Performance Intelligence
--No Programming Required--
Low Cost
Where Simplify Monitoring Fits:
Coexistence and Consolidation
Key Features for the Enterprise:
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Coexistence with other enterprise
management solutions and
frameworks.
• Communicate and report to
enterprise frameworks.
Element specific functionality for
virtual servers and virtual
desktops at a low cost point.
Key Features for MM, SMBs and
Service Providers:
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Element specific technology for
virtual servers, virtual desktops
and the entire infrastructure
delivers consolidated monitoring.
One solution for the entire IT
environment.
Low cost, low resource
requirement and little services to
get up and running.
Tricerat, Inc. 2013. All rights reserved.
Unparalleled Ease of Use
Integrates Into:
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MonitorIT Console
XenCenter
vCenter
Enterprise Frameworks
Other Monitoring Solutions
Instant XenApp and XenDesktop Performance Intelligence
--No programming required-XenDesktop
Performance
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Broker Performance
VDI:
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CPU
Memory
Disk IOPS
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Disk Latency
Disk Throughput
CPU
Memory
IOPS
Session State
User Behavior
VDI Performance
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Applications
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CPU
Memory
Network
VDI Host:
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XenDesktop
End User
Performance
CPU
Memory
Disk IOPS
Latency
Throughput
XenDesktop
Session Data
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Username
Broker
Registration State
Connectivity
Desktop Group
VDI Type
VDI Host
Catalog Name
Last Degradation
Reason
Assignment State
Supporting
Infrastructure
XenApp
End User Performance
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ICA
XenApp Load
Published Desktop
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Published Apps
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Network Utilization
Tricerat, Inc. 2013. All rights reserved.
CPU
Memory
Disk IOPS
CPU
Memory
Disk IOPS
XenApp Server
Performance
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CPU
Memory
Disk IOPS
Latency
Throughput
Network
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SQL
Active Directory
Remote Desktop
Services
IIS
NetScaler
Virtual Servers
Applications
Physical Servers
Network
Storage
Security Appliances
Performance Charts
Performance Lists
Instant XenApp and XenDesktop Analysis
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• Top 10 Users with ICA Latency – XenApp
• User Name – “App” – Value
• Top 10 Users with ICA Latency – XenDesktop
• User Name – Group – Value
• Top 5 Servers with XenApp Sessions
• Server - Farm - # of Sessions
• Top 5 Servers under XenApp Load
• Server – Farm – Value
• Top 10 Applications Using CPU
• XA: Process - User – Server – Value
• XD: Process - User – VDI – Value
• Top 10 Applications Using Memory
• XA: Process - User – Server – Value
• XD: Process - User – VDI – Value
• Top 10 Applications Using IOPs
• XA: Process - User – Server – Value
• XD: Process - User – VDI– Value
• Top 10 Sessions Using CPU
• XA: “App” - User – Server – Value
• XD: User – Desktop Group - VDI – Value
• Top 10 Sessions Using Memory
• XA: “App” - User – Server – Value
• XD: User – Desktop Group - VDI – Value
• Top 10 Sessions Using IOPs
• XA: “App” - User – Server – Value
• XD: User – Desktop Group - VDI – Value
XenApp
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XenDesktop
Top 5 XenApp Servers by CPU Usage
Top 5 XenApp Servers by Memory Usage
Top 5 Users with ICA Latency
Top 5 Sessions Using CPU
Top 5 Sessions Using Memory
Top 5 Sessions Using IOPs
Sessions by XenApp Farm
Sessions by Top 5 XenApp Servers
Top 5 XenApp Servers with Sessions
Trending
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Top 5 VDI Hosts by CPU Usage
Top 5 VDI Hosts by Memory Usage
Top 5 Users with ICA Latency
Top 5 Sessions Using CPU
Top 5 Sessions Using Memory
Top 5 Sessions Using IOPs
Sessions by Desktop Group
Sessions by Broker
Tricerat, Inc. 2013. All rights reserved.
Simultaneous Threshold Alerting and Remediation
Event Condition
Examples
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Citrix IMA Failures
Citrix XML Service
Citrix Print Manager
Windows WMI Service
Application (Process)
CPU/Memory Utilization
Application
Authentication Failures
PVS Write Cache Full
User Profile Load Errors
Proactive
Remediation
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Restart Citrix/Windows
Services
Restart/Terminate
Applications Processes
Restart XenApp Server
Restart Backup Job
Logoff disconnect user
sessions
Execute Windows Job
Scheduler tasks
Tricerat, Inc. 2013. All rights reserved.
Troubleshooting Demo
10
Tricerat, Inc. 2013. All rights reserved.
About Tricerat, Inc.
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Founded in 1997, privately owned
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Creator of the revolutionary ScrewDrivers print
management technology that changed the way
thousands of organizations operate on a daily basis
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Over 10,000 customers worldwide
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Based in Owings Mills, Maryland, with international
breadth
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Partners with the premier, cutting edge technology
companies to ensure current and future product
compatibility
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Tricerat, Inc. 2013. All rights reserved.
Our Customers
You’re in good company
12
Tricerat, Inc. 2013. All rights reserved.
QUESTIONS?
Contact Us:
United States/Canada:
Toll-Free: (800) 582-5167
Europe:
+44 (0) 1582 638800
Email:
[email protected]
Tricerat, Inc. 2013. All rights reserved.
APAC:
+61 (02) 8916 6255

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