Collaborate Tools/Tips Not Hearing the Presentation? Run Audio Setup Wizard Move up volume bar (above Video) Check for muted speakers Avoid wireless if possible Microphones are currently muted Please use text chat for questions Yes/No Hand Raise responses Session is being recorded & will be emailed Developing High Performance Teams With Dr. Sherene McHenry Fully Engaged, LLC [email protected] 989.621.3763 Key Concepts • One of the deepest human needs is to feel valued and appreciated. • Relationships deteriorate when people don’t. • Negative behaviors ensue. • People feel valued, appreciated and motivated when they are spoken to in their language Chapman’s Love Languages • Are as different as – Chinese – English – French – German – Spanish • Miscommunication occurs when individuals communicate in different languages. Five Languages Affirmation Feel valued and motivated when they receive compliments, verbal appreciation and encouragement. Quality Time Feel valued and motivated when receiving undivided, focused attention, quality conversation and shared activities. Gifts Feel valued and motivated when given gifts that show the giver appreciates what they’ve done or knows them well enough to know what they like. Service • Feel valued and motivated when others see what needs to be done and do it without having to be asked. Physical Touch • Feel valued and motivated when they receive meaningful physical contact they enjoy. Can People Be More Than One? Everyone has a primary language, most have a secondary All five are nice and generally appreciated, but we would feel great sadness if we never heard our language again We tend to express love, value and appreciation in our primary language We feel most valued, appreciated and loved when communicated with in our primary language Identify Your Language • When was the last time you knew someone (boss, coworker, spouse, child, friends…) appreciated you? How did you know? • How do you let others know you appreciate and value them? • What “hurts” do you still carry with you? • What do you withdraw when you are hurt, angry or feeling unappreciated? • What do you most often ask others for? • What do you most often complain about not getting? • Individuals long to feel valued, respected and appreciated. • The happiest, most loyal people (customers, employees, co-workers, spouses, children...) are regularly spoken to in their primary language. • It is a choice to speak the language of the receiver. • The mark of a mature adult is the ability to speak all 5 languages Based on The Five Love Languages by Dr. Gary Chapman, Northfield Press. Free Love Language Tool Email [email protected] for your copy of From the Horse’s Mouth: The Five Love Languages Cheat Sheet Guide.