Next Gen Communication Sharecase

Report
Next Gen Communication
Services
Terri Cummings
November 8th, 2013
UCSF Current Voice Environment
• Two separate Voice platforms for Campus &
Medical Center
- Multiple Telephone Systems
- Separate Voice mail systems
- Multiple Vendors & Maintenance contracts
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Separate IT Support teams
Outdated technology
Limited features and interoperability
Expensive
UCSF Future Voice Environment
• Happening Now
• One New Telephone system for all!
• New VoIP Telephones
• One Voice Mail system
• One integrated IT support team
• Future State
• One Unified Communications Platform
- Presence
- Instant Messaging
- Mobile Device integration
- Desktop Video Conferencing
- Document Sharing
Financial Benefits!
• Lower Monthly Costs for Campus
- $19 Monthly Rate:
• Line charge
• Unified Messaging Voice Mail
• Unlimited local and domestic long distance calls
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Simplified billing statements
Keep your UCSF number (476, 514, 502)
Departments will pay for International calling
Departments will buy new VoIP phone to opt in
High-Level Project Timeline
SEPT
OCT
NOV
DEC
JAN
FEB MARCH APRIL
MAY
JUNE
JULY
AUG
VoIP Infrastructure Buildout
800 Early –Adopters Pilot Groups
Mission Bay Hospital and Mission Hall
Moffitt/Long Hospital upgrade
Planning for Unified Communication Buildout
Cisco Unified Communications
Technology Demonstration
Any to Any Collaboration Made Easy
SmartPhone
WebEx
Jabber for TP
Desktop TP
Jabber
IP Phones
Immersive TelePresence
Interpretive Svc or
Specialist on Demand
C97-563309-00
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Cisco Confidential
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