now available here

Email Migration
Not such a big deal
What am I getting
• Increased mailbox size (from 2 GB to 50 GB for university
Exchange users)
• Unified email and calendaring across the university and health
• Improved web interface
• Modern calendaring system
Do I need to learn a new email system
No - not really. With Office 365 you can continue to use the same
email client you use today.
However, the new web client Outlook Web App does provide
additional functionality that was not previously in Duke's
WebMail (the DukeMail web client).
How will I access Office 365 email,
calendar and contacts?
Almost everyone will be able to continue accessing their Duke
email and calendar the same way they do right now.
You can use any web browser or current Outlook clients. Office
365 works with Outlook 2010 and 2013 (Windows) and Outlook
2011 (Mac).
Web Mail (aka Outlook Web Access
[aka OWA])
What about my smart phone?
You will need to add the new account information to your smart
phone. OIT recommends removing the current Duke Exchange
account a replacing with the Office 365 configuration. The
instructions are on the TSC website at
Should take less that 5 minutes to set up
So, what really happens next week?
• You will see the prompt below that asks that you restart
Outlook, not your whole computer
• You will probably be prompted to restart a few times
What’s step 2?
• You will then be prompted to input your user name and
• This will pop up even if you previously saved your username
and password within Outlook
Do I need to type anything
• Yes, your username will now be [email protected] (where
NetID is replaced with your NetID, ie. [email protected])
• We will no longer user win\NetID as the username
• Your password does not change
Do I need to prepare?
• Make sure that you don’t have messages larger than 25 MB
• How do I find my large messages in Exchange?
• Open your Exchange account in Outlook. Look under your listing of
folders - you should see an option called Search Folders. Click
on Search Folders and then click on O365 Large Files.
• From here, you can save your attachment, delete the attachment
and save the message, delete the entire email, or save the email to
your local hard drive.
One more thing
• Even though your new quota will be 50 GB, they are only able
to migrate 25 GB of data.
• Most people currently have 25 GB of quota so this shouldn’t
be a concern
• Those users with additional quota or large amounts of email
on the old system should contact their technician to ensure
they are under the 25 GB limit
What is this DukeMail I keep seeing
• DukeMail is what OIT calls the previous system that Fuqua was
on prior to moving to the current Outlook/Exchange
• Even though we migrated to our current system not all
DukeMail email accounts were deleted
• This email will be migrated to your Office 365 account
• After migration, DukeMail will be deleted and the server
DukeMail folder
Deleted Items
• Deleted Items Retention Policy: The Deleted Items folder now
has an automatic retention policy of 30 days.
• Deleted items are moved to Recoverable Items Folder after 30
days unless explicitly purged by the user.
• Items can be recovered from Recoverable Items Folder for 14
• After that final 14 day period, those items are unrecoverable.
Why do they call it Office 365?
• Office 365 is an online version Microsoft Office
• Duke University is not implementing all Office apps at this
• Duke is considering implementing the other Office apps at a
later time
• Please let me know if you have any questions about the

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