Business Social Etiquette

Report
Let the Confucius Institute
Introduce You to China
By Wang Xiaojun “Helen”
Confucius Institute at UWP
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Prof. Xiaojun Wang (Helen)
Visiting Professor of Confucius Institute at
UWP
Prof. of South-central University for
Nationalities (Wuhan China)
Association of Charted Certified
Accountants (ACCA, UK) Affiliate
Tel: 608 – 342 – 1474
Email: [email protected]
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SCUN
http://www.scuec.edu.cn/
http://en.scuec.net/index.php
One of six higher education
institutes belonging to State Ethnic
Affairs Commission (SEAC)
More than 16000 university
students
Students, faculties and staffs come
from 48 ethnic groups
Tuition-free to Students majoring
in ethnology
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Sponsored by the Office of Chinese Language
Council International (Hanban)
Co-op of SCUN and UWP
More than 220 in the world, 42 in US
Mission and Purpose
Promote a better understanding of the Chinese
language and culture among the people of the
world;
Develop friendly relationships between China
and other countries;
Accelerate the development of multiculturalism
at the international level;
Help bring about global peace and harmony.
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Kong Qiu 孔丘
Kongzi 孔子
Kongfuzi 孔夫子
Sept. 28, 551B.C. – 479 B.C.
a Chinese thinker and
social philosopher
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ren 仁,humaneness
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filial piety, xiao, 孝
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“What you do not wish for yourself, do not do to others.”
Being benevolent means to love people. The greatest
benevolence is to love one’s own parents.
li 礼,ritual
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Let the people with administrative injunctions and put them in
their place with penal law, and they will avoid punishments
but will be without a sense of shame. Lead them with
excellence and put them in their place through roles and ritual
practices, and in addition to developing a sense of shame, they
will order themselves harmoniously.
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Harmonious
Obedient
Self-aware
Hospitality
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Face, 面子mian zi
Social Networking, 关系guan xi
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Tips to Build and Manage a Guanxi Network:
The best way to strengthen a guanxi network is to
stay connected.
Send small gifts or ask for small favors to keep a
relationship active.
Host an occasional get-together.
Remember the major Chinese holidays and send
greetings.
Get to know your colleagues' outside interests and
find ways to support them, like getting tickets to a
sporting event or concert.
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Tips to save face:
Treat your elders and those who outrank you with
respect.
Try not to show anger, and try to avoid
confrontations.
Try to convey a negative answer in an indirect,
gentle manner.
Do not criticize someone in public or single anyone
out in a group situation. If criticism is necessary,
pull the person aside and speak privately.
When reciprocating an invitation, be sure it equals
the prior engagement in value.
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Name
Title
Logo
Address
Phone
Number
E-mail
Two-side
card
Name in
Pinyin
English
Name
Title
86 –
Country Code
for China
Office Phone
number
Cell Phone or
Home Phone
number
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Logo
Color:
Gold
Country Code
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How to present business name card?
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Face to face
Arm’s length
With two hands
Up-side down to your side/ Chinese language side face up
Usually exchange the card at the beginning of or at the end of
initial meeting
Be well aware of Face and Hierarchy
 Make sure choosing the right Chinese character
 Make sure taking enough cards
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How to receive business name card?
Face to face
 Arm’s length
 With two hands
 Carefully take a look of the name and title
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Don’t smile too much or laugh at the name or titles
 Don’t put the business card into your purse
 Don’t put the purse with the person’s card inside
into back packet of your pants
 Never write on the cards unless so directed
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Hand-shaking
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Welcome by a lined
group with
applauding
Reply with nodding
or slightly
appauding
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Addressing Chinese people with respect
 last name + Official /Professional Title
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General Manager Zhang, Zhang jingli
last name + Mr. /Madam/Miss
Madam Li, Li furen
last name + Senior / Junior
Senior Tong, Lao Tong
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Be gift-wrapped in gold or red
Significant
Practical
Different value of gifts to different people
Number 8 means being rich
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Gift – giving
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With two hands
Usually will be declined three times before finally be
accepted
Don’t expect Chinese people will open the gift in
front of you
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Welcome gifts:
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Gifts to avoid:
Clock, song zhong
(wish somebody die)
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Book, shu
(means loss)
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Gifts to avoid:
Green hat, lv mao zi
(means a man’s wife has an affair with
somebody else)
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The number of the gift should not be
four, 4
(Means death)
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Gift-receiving:
With two hands
 Expressing thanks
 Don’t open it in front of your Chinese friend(s)
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Places:
Kunlun Hotel 昆仑饭店
Beijing Peninsula Hotel王府半岛酒店
Today’s Holiday Seafood Restaurant 今天假日
海鲜城
Beijing Muslim Restaurant 北京清真饭馆
Noble Club 乙五十六号商务会所
No.5 Houhai Bar 后海5号酒吧
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Styles:
Chinese style
Western style
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Shared Chinese Food style
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Dresses:
formally dress up
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Time:
5-30 minutes earlier arrival
5 minutes later leave
Being late is impolite, even making host feel
losing face
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Seat Order:
taking the seats on the left and facing the east
or the entrance gate as the seat of honor
identity, status and degree of relationship
If the guest of honor is not seated, other people
are not allowed to be seated.
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Layout of the dinner table:
Round table
Chopsticks & spoons
Bowls & plates
Shared dishes
Hot tea
Napkins
Water (!)
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Drinks:
Liquor
Red wine
Juice
Yogurt /milk
Hot tea
Hot water
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Dishes:
Cold appetizer
Soup
Dishes
Rice / dumplings/ noodles
Fruit
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Toast:
Host to all the guests
One-on-one (!)
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Toast order
Amount of liquor
guests to the host
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Taboos in table
manner
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Wrongly/inappropri
ate using chopsticks
No toasting back
Picking your teeth
publicly
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Shared dishes
- unsanitary
Getting drunk
Wasting time
Uncontrolled
smoking
Wasting food
and money

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