- ISQT International

Report
Oracle ERP HRMS Testing
108 countries Roll-out
- Challenges & Best Practices
-Sathish Rajamani
- P R Shankar
Oracle Testing
Dec 2011
©2011, Cognizant
0
Contents
1
1
1
Background & Objectives
2
Application Landscape
3
Scope of Engagement
4
Challenges faced
55
Solution Approach
66
Value adds to client
7
Engagement summary
| ©2011, Cognizant
Background & Objectives
Business Objectives
 Leading Biopharmaceutical company.
 Ensure smooth rollout of HCM application
 World-wide operations
 Quick time to market
 Over 50,000 people with presence
 Standardization of HR processes while
catering to local/regional requirements.
across all continents
 Deliver
in
a
complex,
environment with business
requirements & priorities
 Company is rolling out Oracle ERP HCM
application covering 108 countries to
 Drive lower cost for rollout
| ©2011, Cognizant
Objectives
Background
streamline the HR function
2
2
dynamic
demands,
QA Objectives
 Comprehensive overall test strategy for
this global roll-out
 Consistency within
quality organization
client’s
software
 Maximized value from testing and
minimize time spent by business-users
Scope of the engagement
Engagement Objectives
 System & System Integration Testing
 Multi-lingual Testing
 Interface Testing
 UAT support
 Pre-Release Testing
 Global Release & Defect Management
 Security Testing
Out of scope
 Performance Testing
3
3
| ©2011, Cognizant
Modules in Scope
Modules in focus
Core HR
Recruitment
2010
Assignment Mgmt
Benefits & RP
2011
Time mgmt
2012
Payroll
2013
Learning Management
2014
Stock options module
2015
Core HR (Cluster – 0) (For non-Payroll countries)
OM , PA, Time Management (Cluster – 1 & 2)
OM , PA, Time Management (Cluster – 3 & 4)
Rect. Learning Mgmt (Cluster 1 & 2)
Payroll (Cluster 1 & 2)
Rewarding performance (Cluster 3 & 4)
4
4
| ©2011, Cognizant
Rect. Learning Mgmt (Cluster 3 & 4)
Payroll (Cluster 4 & 5)
Rewarding performance (Cluster 3 & 4)
Seasonal events to synchronize
5
5
| ©2011, Cognizant
Engagement Summary
Dec - Mar’12
WAVE 4
• 50 countries
• Recruitment
Sep - Nov’11
Aug’11
• Philippines
Jul’11
Mid
release
Apr ‘11
WAVE 2
Mar’11
Jan’11
Oct ‘10
Project
Kick off
First Release
• International
Assignment
• Test Lab to
Employee Testing
exhibit
capabilities • Interface Testing
• Project
Started
6
6
WAVE 2
Nov ‘10
| ©2011, Cognizant
WAVE 1
Regression
Testing
• Switzerland
• Belgium
• Belgium
• Italy
• Spain
• Spain
• Turkey
• Portugal
• Portugal
• France
WAVE 3
• Malaysia
• Indonesia
• South Korea
• Test Script
Preparation • Vietnam
• Regression • Hong Kong
Testing
• New Zealand
• Norway
• Thailand
• Denmark
• India
• Finland
• Singapore
• Australia
• Talent Suite
( PM, RP
Learning) for
Wave 1 to 3
Countries
• Talent Suite
( PM,
Rewards
Learning) for
all Wave
Countries
Testing HRMS systems - Challenges Faced
 Incomplete requirements (specifically local/regional/statutory requirements)
 Execution in a multi-vendor scenario
 Complex Implementations - involving multiple business processes, integration
with external applications and geographies.
 Test data preparation:
Challenges faced
 Identification of meaningful data sets for repeat test execution
7
7
 Maximum scenario coverage
 Test Automation: Tool limitations and application dependencies
 Data Privacy – HR, Payroll , Benefits & other modules
 End-to-End Test Management
 Test Planning
 Metrics – Comprehensive set of Metrics for informed decision making
 Multi-lingual testing
| ©2011, Cognizant
Solution – Recommended approach
Challenges
8
8
Approach
 Complex implementations– involving
multiple countries and multi-lingual
users across an organization.
 Two pronged approach – Globalization &
Localization
 Engaged translators & localites
 Business requirements are sometimes
missed; business scenarios are not
detailed enough
 Model Driven Approach to Testing
 Seeding of functional experts and business users
within the delivery teams
 Test data preparation
 Using our in-house tool to identify optimum
number of datasets for data generation
 Data Privacy issues
 Data scrambler tool/ tool to mask sensitive fields
 Automation Challenges
 Tool-agnostic Framework driven automation
 Functional competency for testers
 Augment team with skilled testers along with
business-users
 End to end Test Management
 Integrate various tools with each other and also
with Project planning tool
| ©2011, Cognizant
Solutions and Processes
Challenges & Complexities

Solutions approach
Internationalization & Localization

Testing country specific modules
 Globalized Test Cases
 Localization to suit local countries

Multi-lingual testing
 Decisions Involving foreign
language testing
 Commonly used languages across
Cultural

Multi-lingual testing using
 Interpreters
 Localities


French (France/Canada/Belgium/ African
countries)

German (Germany/Switzerland/Austria)

Spanish (Different in Spain & different Spanish
in Latin American countries)

One-off languages (many)
Testing with the help of interpreters
 Creation of Test cases, Test Data, Reports
 Execution by QA team with oversight by
interpreters
 Test results validation

Multi-lingual testing
 Technical methods

Comparing test scripts using English &
Application
 Validation for foreign language characters
 Operating systems
 Check and compare with English scripts and
results
9
9
| ©2011, Cognizant
 Check results using error messages obtained
from commonly used languages and
corresponding error numbers to fix issues.
Solution & Processes
Challenges & Complexities
• Continuous functionality enhancements
causing changes to systems landscape.
• Managing multiple upstream, downstream
applications & interfaces
Technical
• End-users, Testers and Testers with
additional language
• Risk based testing
• Leveraged Cognizant test accelerators
• Data privacy
• Data scrambler tool
• Resistance to change
• Testing Center of Excellence
• Ensure compliance to corporate QA
standards and philosophy.
• Managing multiple sets of global &
regional business units.
• Managing multiple business partners and
acquired entities.
• Operating in 16X6 mode and in 9
different time zones.
10
10
• Blend of skilled people
• Shorter testing window due to schedule
over-run
• A number of countries that are new to
ERP implementation & has no process or
tools to testing.
Organizational
Solutions approach
| ©2011, Cognizant
• Automation
• Quality measures through business leaders
support
• Region specific initiatives
Value-adds to Client
Relationship
with Oracle
 Oracle Platinum partner
 Expertise on processes, Methodologies and Artefacts
 Visual modeling and Risk Based Testing enabling tool
LN EBPS Cognizant
Partnership
Solution
Accelerators
Our
Commitment
| ©2011, Cognizant
 Tool agnostic proprietary automation Framework
 Data sensitivity - Data scrambler tool
Testing
Capability
11
11
 Test repository for delivered functionalities
 Heterogeneous talent pool of career testers
 Innovative tools and techniques to provide accelerated
testing solutions
 Committed ‘Release-on-Release’ productivity gains
 Dedicated Innovation charters & teams
 Seeding of Business Users in delivery teams to act as
product experts at offshore
Client Appreciation
''Microsoft Word does not have a font big enough
to show the gratitude I have for all of you. In the
midst of insurmountable challenges you
collectively triumph and continue to deliver quality
work on the Oracle ERP HRMS project. Your
dedication to this project including sacrificing your
nights and weekends is commendable. Thanks to
you, this important effort met our objectives as a
company as we move forward. Your
accomplishment is another great example of how
innovative thinking and teamwork by QA can help
move our company forward.
Thank you for continuing to do an exceptional job!
QA Manager
12
12
| ©2011, Cognizant
Thank you
©2011, Cognizant
13

similar documents