IDoA & AAA Retreat

ADRCs serve as a highly visible and trusted place to
go or call for unbiased information and assistance
regarding public benefit programs, community-based
services and long term support services for seniors,
caregivers and individuals with disabilities regardless
of income source.
ADRCs are information and access service systems
that include networks of state and community
organizations that work together in a coordinated
manner to provide consumers with points of entry to
public benefit programs, community-based services
and long term care support services.
Service System Challenges
 Increase in demand
 Reduced service budgets
 Fragmented systems
 Hard to access
 Confusing
 Lack of focus on consumer
 Institutional bias
Seamless access system from consumer
High level of visibility and trust
Proactive intervention with LTC pathways
Options counseling
Integration of aging and disability service
Formal partnerships across aging, disability,
and Medicaid services
All income levels served
Quality improvement
ADRCs are not necessarily located in a single
physical place and the program components
are not necessarily carried out by a single
The service model of ADRCs is more a
process than an entity.
The ADRC service model that Illinois elected
to implement is the “no wrong door”
providers partner together to enhance and
strengthen the present access system.
“a relationship between organizations
characterized by mutual cooperation and
responsibility for the achievement of a
specified goal.”
American Heritage Dictionary
Growth of the “aging with disabilities”
 Individuals with disabilities are growing older
 Individuals who are aging are experiencing disability
Unnecessary institutionalization of both
Access to independent living is a civil right
for everyone
Accomplish goals together that are difficult to
accomplish alone
Use resources efficiently/expand capacity
Reach and serve more people
Identify and meet unmet needs
Share a voice
Building better service systems
Leveraging funding and resources
Rebalancing systems
Doing things together better that cannot be
done alone
Funding shared
Written agreement
Written referral protocols
Co-location of staff
Regular cross-training of staff
Routine collaboration to better serve
individual clients
Use of same or compatible IT systems
I&R resources are shared
Client data are shared
Joint marketing and outreach activities
Formal Partnership Agreements, Protocols or
Contracts with:
Critical Aging & Disability Organizations
SHIP, Adult Protective Services & 211
Veteran’s Administration (VA) Centers
Betsy Creamer
Office of Older American Services
One Natural Resources Way, #100
Springfield, IL 62701-1271
[email protected]

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