IT Induction Student - Teesside University

Welcome from
IT Services (Who we are & how to get help)
Accessing your IT resources (login account and home space)
Key IT systems (Unity, E-Mail, e-Vision, Blackboard)
IT facilities (Printing, cashless catering, software downloads)
Other IT services & computer security
Who we are
Information Technology & Communication Services (ITaCS)
provides IT services to meet the teaching, learning, research
and business needs of the University.
 Applications Services
 Infrastructure Services
 Client Services
How to get help
o Open 8.30am to 5.00pm Mon – Thurs (4.30pm Fri)
o Telephone: 01642 34 (2220)
o Email Support: [email protected]
o Web support
o Out of Hours Support (OOH): 0808 168 7145
or 0191 204 8888
Where to get help
Athena Building
Ground Floor Reception Desk
Centuria Building
1st Floor Room H1.02
Clarendon Building
2nd Floor Room CL2.51
Europa Building
1st Floor Room IT1.13
Stephenson Building
1st Floor Room IC1.48
Accessing your IT resources
o Getting started:
o Where to collect your Teesside University Smart Card (TUSC)
o Manage your login
o Saving and printing your work
Your login account
Change your password by going to
Register Your security details.
Change your password.
Self Service Password Recovery
Register for MyPrint services
Cancelling or Replacing a TUSC Card
You can cancel your TUSC card and obtain a replacement from (free for name changes or if your TUSC card is damaged
and not functioning correctly; otherwise £5)
Your Home Space
o You are provided with network storage space which must be used to save your work
o When you login to a University computer your Homespace is shown as network drive
labelled as U:\
Student E-mail
The University’s official channel of communication is your student e-mail account. You
should check your University mailbox frequently to see if there is important mail for you
Browse to
Login with your student username and password.
You have just under 50 Gb of space available for your
mailbox so you should manage it by deleting old and
unwanted messages on a regular basis.
Printing - MyPrint
Register your Teesside University Smart Card (TUSC):
o Browse to to register your card.
o Wait 30 minutes before using your card for the first time
How to top-up your credit:
Credit can be added at Credit Stations across the campus or purchased online from Note: On-line top-up is not available until 24hrs after registering.
How much?
Printing costs are available from
MyPrint Mobile
MyPrint Mobile allows you to submit print jobs remotely using
your own desktop PC or wireless device (laptop, iPad, smartphone
etc.) providing you have both an email client and internet access.
Online student administration service:
Students can:
• Apply, Register and Re-enrol
• Edit your details
• Confirmation of attendance (SLC)
• Graduation Ceremony
• Council Tax Certificate
• Enrolment letters
• Results and Assessments
• Request/Receive a CAS Number for renewing your VISA
• Passport/Visa information (overseas students)
[email protected] (Blackboard)
Is the University Online Learning Environment. Your Course, Lecture & Tutorial information
should be on this site
Browse to
Please login and check your course module list as soon as possible, If any modules are
missing please speak to your Service Desk.
Blackboard Mobile Learn
Access your course anytime, anywhere
You can:
View Content
View Announcements
Use the Discussion Board, blogs and journals
This app is free.
Information from the University intranet portal -
Select the “Resources” link for access to:
[email protected], eVision, Your Email,
Your University Homespace (U: Drive)
Select the “My University” link for access
• Library Summary, Location Timetables,
My TUSC, My Details, Software
Cashless Catering
Register your Teesside University Smart Card (TUSC)
o Browse to to register your card.
o You need to wait until the next day to use your card.
Cashless can be used at any Café and Coffee point at either Campus. More details
How to top-up your credit:
Credit can be added online from and select ‘Make a Cashless
top-up’. Note: Online top-up will be available from 08:00 on the day following registration. Credit
balances are not transferrable between Cashless and MyPrint accounts.
Software Downloads
A free copy of Microsoft Office 365 Pro Plus is available to all
Teesside University students. Full instructions are available on IT
Self Help site:
Virus Protection
We recommend that a free copy of this software is installed.
However only one version should be installed on any one computer.
Other available IT services
From any Service Desk you can get help with the following:
• Wi-Fi (Eduroam) - all staff and students have access to Wi-Fi on campus
• Laptops & Mobiles - we can support the use of mobile equipment
• Loan Equipment - limited course-related equipment may be available for short
term loans
• AV support – we may be able to support audio-visual equipment
Also available:
• Self Help
Computer security
o REMEMBER to logout when you leave
o NEVER let other people use your account
o IT Policies
o Personal Pictures, Music & Movies must not be
downloaded or saved onto your homespace.
IT Checklist:
In your first few days at University we recommend you do the
following checks:
 Collect your TUSC (Student Card) and IT login details.
 Can you Login to a computer?
 Can you find your University Homespace?
 Have you changed your password to something you can remember?
 Have you registered on the MyPrint System?
 Have you registered on the Cashless Catering System?
 Can you access your University E-mail account (MyMail)?
 Can you login to Blackboard? Can you see the Modules your studying?
Other Useful Information
IT Help Centre Self Help
Fresher's Site
Helping you get ready for your time at Teesside
Any Questions?
This presentation is available on our IT Help Centre: Self Help

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