Anger

Report
Houston Chapter
PMO Special Interest Group
July 8th 11:30am-1pm
Chris Spivey
Baker Hughes, Inc.
Objective
• Provide a framework for Project
Governance
• Provide a real-life model for Change
• Empower new thinking
Definitions:
Project
an individual or collaborative initiative
that is carefully planned and designed to
achieve a particular aim
Governance
the way that a city, company, etc., is
controlled by the people who run it
Project
an individual or collaborative initiative that
is carefully planned and designed to achieve
a particular aim
THIS AIM WILL INVOLVE CHANGE
Governance
the way that a city, company, etc., is
controlled by the people who run it
THERE IS A WAY TO CONTROL THIS CHANGE
Change
• The world hates change, yet it is the only
thing that has brought progress – Charles
Kettering – holder of 186 patents
• “When it comes to technology…if you’re
not part of the steamroller, you’re part of
the road.” Stewart Brand – editor of the
Whole Earth Catalog.
“No one wants to die. Even people who want to go to
heaven don't want to die to get there. And yet death is
the destination we all share. No one has ever escaped
it. And that is as it should be, because Death is very
likely the single best invention of Life. It is Life's change
agent. It clears out the old to make way for the new.
Right now the new is you, but someday not too long
from now, you will gradually become the old and be
cleared away. Sorry to be so dramatic, but it is quite
true.”
• Steve Jobs – technology guy – change agent
Elisabeth Kubler-Ross M.D.
Stages of Grief
•
•
•
•
•
Denial
Anger
Bargaining
Depression
Acceptance
5 Stages of End User’s Technology
Grief
Acceptance
Depression
Bargaining
“…Oh, was there a
Anger
Denial
“This will never
happen…” -“Another IT
Project.
Riiiiiight…” -“They will fail.”
“… just recreate
my same reports
like they are in the
current system,
please. Thank
you! Y’all are
AWESOME!”
“We can make
sure this will not
happen…”
“They WILL fail”
“Obviously, that
will never work
here. We are too
unique. How can
they not know
that?”
meeting invite?
Sorry, I must have
missed it in the
226 other urgent
emails from that
day. Sorry. Check
my calendar,
maybe there are a
few open minutes
next month. So
sorry…”
“Wait ‘till I show
what WE built!” –
“We wanted it to
be blue and
purple and in
French and in
Latin and what do
you mean ‘Phase
2’? – we need it
NOW!
Adapted from: Elisabeth Kübler Ross & David Kessler, On Death and Dying - 1969
Example 1: Excel
Example 2: Christ’s journey to the cross
Denial
• Hebrews 5:7 “During the days of Jesus' life on earth, he offered up prayers
•
and petitions with fervent cries and tears to the one who could save him from
death, and he was heard because of his reverent submission.”
Matthew 16:24 “Whoever wants to be my disciple must deny themselves and
take up their cross and follow me.”
Anger Cleared the temple - Matthew 21:12-13; Mark 11:15-18; Luke 19:45-46; and
John 2:13-17
Bargaining Matthew 26:42 - “My Father,
if it is possible, let this cup pass me by.
Nevertheless, let it be as you, not I,
would have it.”
Depression Luke 22:43-44 - “there
appeared to him an angel from heaven,
strengthening him. And being in an
agony he prayed more earnestly; and
his sweat became like great drops of
blood falling upon the ground”
Acceptance John 19:30 - “It is finished!”
Example 3: Performance issue
Project
an individual or collaborative initiative that
is carefully planned and designed to achieve
a particular aim
THIS AIM WILL INVOLVE CHANGE
Governance
the way that a city, company, etc., is
controlled by the people who run it
THERE IS A WAY TO CONTROL THIS CHANGE

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