Draft IT Strategy 2014

Report
Information
Technology Strategy
Agenda
•
Approach and Methodology
•
Summary of progress
•
Principal Findings
•
Vision
•
Strategic objectives
•
Initiatives identified
•
The Plan
•
Proposed Next Steps
IT Strategy
APPROACH AND METHODOLOGY
Approach Methodology
Three phases…
•
•
•
Explore
Discover
Navigate
Provide a means to
understand business direction
& issues and to build the
roadmap for the development
of IT opportunities
Structured to ensure client participation and
collaboration
Progress to Date
June:
Kick-off
orientation
meetings
January onward:
Additional
consultation and
draft writing
July/August
Consultation with
Stakeholders
July:
Gather
"what we
already
know"
September:
Interim view
Progress to Date
Included the following activities:
•
Conduct research into emerging technology trends in Education (Gartner, Info-Tech and
Educause)
• Review IT Strategies for educational institutions to identify areas of focus
•
Conduct in person workshops (4) for identification of strategic objectives and potential
initiatives
• Conduct survey and workshop with student representatives (Vernon)
Discover…Navigate – to come
Nov/Dec:
Draft document;
feedback from
governing groups
March:
Amalgamate
feedback for
Plan
Jan: Draft Report
communication
End April: IT
Directions Plan
April:
Approval
by
governing
groups
IT Strategy
PRINCIPAL FINDINGS
Principal findings
The framework for the IT Strategy involved understanding the general direction
and operations environment and in that context answering four key questions
•
How well is IT supporting requirements?
•
Are we working on the right projects that provide value?
•
Will the current applications and infrastructure serve us into the future?
•
What changes and immediate investments do we need to enhance the IT Department’s
ability to improve service provisioning?
Principal findings
How well is IT supporting requirements?
• General consensus was that the current model was working, that OC has high quality staff
possessing the technical skills and aptitude to perform effectively. The staff are perceived as
dedicated and efficient in addressing IT issues.
• However;
Principal findings
The following points need to be considered:
• A more formal relationship model is desired (budget/communication)
• There are areas of responsibility which require clarification
• An enhanced focus on project management and process design and knowledge sharing across
the College is desirable.
• Continued focus on improving customer service is desirable
• Proactive readiness checking (deployment)
• More student input is required
Principal findings
Are we working on the right projects that provide value?
• Continued support for face to face learning but we need to explore complementary
technologies for providing student choice and flexibility
• Administrative streamlining projects bring high benefit
• Need to harvest innovation in teaching and learning
• Focus on technologies supporting challenges of recruitment and retention
• Need to proceed with Bring Your own Device
• Mobile is a key future trend
Principal findings
Will the current applications and infrastructure serve us into the future?
• Core applications serve us well - need to be enhanced – need to work with vendors on
roadmaps
• Plan required for replacement of obsolete databases
• Need to develop cloud strategy to address delivery
• Need to exploit shared services opportunities
• Wireless and tools do not meet current expectations for BYOD and introduction of technology
into the classroom
• Need more definition of applied research needs
• Need enhanced security focus
Principal findings
What changes and immediate investments do we need to enhance the IT
Department’s ability to improve service provisioning?
• Review security policies and practices and educational materials
• Enhance project management expertise and practice
• Review major service processes and build metrics for operational improvement
• Enhance IT Steering to include business case “light” to prioritize potential projects listed in
this document
Vision for IT at Okanagan College
• IT will be proactive in understanding and responding to stakeholders information
technology requirements and will actively promote technology that supports and
benefits the goals of the College
• IT will support end users with effective services including the right tools and skills to
meet current and anticipated needs
• Applications will be aligned to need and built (or bought) using current, well
supported technologies
• The technology platform will use industry standard software and hardware and be
built to be flexible to new technology and requirements
IT will be proactive in understanding and
responding to stakeholders information
technology requirements and will actively
promote technology that supports and
benefits the goals of the College
VISION FOR IT
** Denotes initiatives or future initiatives which may be dependent on funding
IT will be proactive in understanding and responding to stakeholders
information technology requirements and will actively promote
technology that supports and benefits the goals of the College
IT will design and implement:
• A relationship management model (voluntary) to establish faculty priorities, investigate areas
of interest and to address presenting issues
•
Materials for Technical orientation for students
• A business case light framework for IT Steering
• An educational technology conference**
• A seed fund for subscription based technology access (for the purpose of assessment)**
• A process for proactive maintenance and readiness checking of classrooms and labs
• Client service training**
• Application to aid in budgeting , projecting, and monitoring faculty workloads
IT will be proactive in understanding and responding to stakeholders
information technology requirements and will actively promote
technology that supports and benefits the goals of the College
IT will design and implement:
• IT management and security controls - Phase 2
• Process for maintaining currency of disaster recovery plans
IT will research and develop proposals for:
• Approaches to increasing student input regarding current and future services and products
IT will participate in:
• Shared services and collaboration with Higher Ed community
• Education opportunities with ILT
IT will support end users with effective
services including the right tools and skills
to meet current and anticipated needs
VISION FOR IT
** Denotes initiatives or future initiatives which may be dependent on funding
IT will support end users with effective services including the right
tools and skills to meet current and anticipated needs
IT will design and implement:
• Enhanced self help materials – web, chat, mobile, poster
• Processes for accessing Blue Jeans for video and web conferencing
• Establish catalogues of videos available
• Co-develop a process view of services identifying roles and responsibilities for technical
resources outside of IT
IT will research and develop proposals for:
• Appropriate access and methods of support for incubators**
• Establishing media production services as a core service**
• Establishing a center of expertise for Project Management, Lean**
• Services for event setup and execution**
IT will support end users with effective services including the right
tools and skills to meet current and anticipated needs
IT will participate in:
• Research into emerging technologies including but not limited to :**
• Gesture Based Computing, E-Text, Gamification
• Collaboration tools
• Research applicability of peer and virtual counseling tools **
• Development of a social media strategy
• Establishment of SLA’s and IT dashboard
• Development of a technology portfolio for online/distance learning**
Applications will be aligned to need and
built (or bought) using current, well
supported technologies
VISION FOR IT
** Denotes initiatives or future initiatives which may be dependent on funding
Applications will be aligned to need and built (or bought) using
current, well supported technologies
IT will design and implement:
• An application for automating ethics review submissions
• A supported application for accessing OUC data
• A redesign of the continuing studies website
• Mobile applications (as per the roadmap)
• Workflow software for employee termination (planned)
• Phase 2 of automated staffing
Applications will be aligned to need and built (or bought) using
current, well supported technologies
IT will research and develop proposals for:
• Electronic forms and workflow projects – streamlining of student facing processes (SEM)
• Document management software**
• College roadmap for Banner**
• Plan for replacing access databases**
• LMS roadmap
IT will participate in:
• A College CRM strategy
• Research applicability of Learning Analytics (SEM)**
• Definition of applied research technology needs**
The technology platform will use industry
standard software and hardware and be
built to be flexible to new technology and
requirements
VISION FOR IT
** Denotes initiatives or future initiatives which may be dependent on funding
The technology platform will use industry standard software and
hardware and be built to be flexible to new technology and
requirements
IT will design and implement:
• Wireless in each classroom**
• Enhancements to virtual lab performance
• Virtual labs – expansion**
• BYOD infrastructure (multi-phase)**
IT will research and develop proposals for:
• Threat analysis and IT Controls
• Cloud strategy
Proposed Next Steps
• Work with IR to finalize IT input for student survey (Draft 1) – Feb
• Circulate initial information on IT Strategy to workshop participants for verification of findings
and initiatives – Feb/Mar
• Prepare draft timeline for initiatives - March
• Update document to reflect feedback - March
• Finalize for Steering – March/April
• Circulate final copy to participants - April
Legend
Proposed Plan Layout – Year 1 View
Project
A relationship management model (voluntary) to
establish faculty priorities, investigate areas of interest
and to address presenting issues
Collaboration
and
Partnership
Processes for accessing Blue Jeans for video and web
conferencing
An application for automating ethics review submissions
Review of the software and lab deployment process
*College roadmap for Banner
Materials for Technical orientation for students
Approaches to increasing student input regarding
current and future services and products
Client Service training
Enhanced self help materials – web, chat, mobile,
poster
Engaging Students and Staff
*Research applicability of peer and virtual counseling
tools
*Development of a social media strategy
Mobile applications (as per the roadmap)
*A College CRM strategy
* Research applicability of Learning Analytics (SEM)
BYOD infrastructure (multi-phase)
Develop IT security materials for end users
Student Transition
A redesign of the continuing studies website
Quarter 1
Scheduled
Requires Sponsorship
Quarter 2
Quarter 3
Quarter 4
Legend
Proposed Plan Layout – Year 1 View
Project
Sustainability
A business case light framework for IT Steering
Shared services and collaboration with Higher Ed
community
Establishing a center of expertise for Project
Management, Lean
*Electronic forms and workflow projects – streamlining of
student facing processes (SEM)
Review disaster recovery process for currency
IT Security controls - Phase 2
Tuition workload
Review of OUC systems and data
Threat analysis and IT Controls
Teaching and Learning
An educational technology conference
A seed fund for subscription based technology access
(for the purpose of assessment)
A process for proactive maintenance and readiness
checking of classrooms
Education opportunities with ILT
Establish catalogues of videos available
VDI performance analysis and enhancements
Co-develop a process view of services identifying roles
and responsibilities for technical resources outside of IT
*Research into emerging technologies
*Development of a technology portfolio for
online/distance learning
*LMS roadmap
Quarter 1
Scheduled
Requires Sponsorship
Quarter 2
Quarter 3
Quarter 4
Potential Projects Year 2
Project
Collaboration
and
Partnership
Appropriate access and methods of support for incubators
Services for event setup and execution
Definition of applied research technology needs
Cloud strategy
Workflow software for employee termination (planned)
Sustainability
Phase 2 of automated staffing
Document management software
Plan for replacing access databases
Teaching and Learning
Establishing media production services as a core service
Establishment of SLA’s and IT dashboard
Wireless in each classroom
Virtual labs - expansion

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