Video - Free

Report
La Solution de Collaboration v9.x
Christophe Duboquet
Michel Cugnot
Nom de code: 29min-2012-07-La solution de Collaboration v9.x
Juillet 2012
“Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. This roadmap is
subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this
document.”
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
1
Video
• Native and new endpoint
registration CUCM
• SIP Trunking CUCM
• Conference Video
Easy to use & deploy
• URI dialing
• Scripting – BAT
• Queuing
• Codec Preference
• Call recording
• Extend connect
• Mobility
EMCC
Multiple Clients registering
Simple User
Experience with
voice, video, IM,
and presence
IM and Presence
Services included
Call Admission Control
• Static as usual
• Enhanced CAC Location
• Inter clusters CAC
• RSVP
Identity
• Identity / Security
• LDAP
• UDS
Licensing server
“services collab”
Platform
Security OS Update
Dialplan
Featurettes
© 2012 Cisco and/or its affiliates. All rights reserved.
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2
May 2012
5.0
‘05
5.1
‘06
‘07
4.3
7.0
7.1
‘08
‘09
6.1
9.0
‘10
8.0
‘11
8.5
‘12
8.6
9.5
‘13
‘14
10.0 10.5
Long Life Releases 9.5
© 2012 Cisco and/or its affiliates. All rights reserved.
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3
Easy to use & deploy
• What is it?
–SIP URIs identify communications resources (same alias name for Telephony, Video, IM, email)
–General form: sip:user:[email protected]:port;uri-parameters?headers
–Native dialing method in SIP based video equipment
–Better integration with other call controls where URI dialing is the native dialing habit (e.g.
VCS)
• How?
–DN is aliased by alpha URI
–In CUCM all endpoints will still have a DN
–Intercluster Lookup Service (ILS)
([email protected])
2000
([email protected])
2001
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4
Easy to use & deploy
SIP URI
• Only a subset of phones support URI dialing
–99xx, 8961 phones (except transfer, conferencing, forwarding)
–Jabber for windows will support URI dialing with 9.0(2)
–Video Endpoints
• Directory Lookup based on enduser directory on UC Manager will always return number
• Dialing from Enterprise Directory based on UC Manager will always go to number not URI
• Endpoint using other data sources (e.g. LDAP) might dial alpha URI instead
• All phones can be called via an alpha URI (because URI is mapped to a DN)
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5
5
Easy to use & deploy
CUCM
CTI
Enterprise DN: 3000
Remote devices ring and
Jabber or 3rd
party CTI
can be answered,
Client
Disconnected,
Hold/Retrieve,
Transfer/Conference,Direct
Transfer on Same Line
and Join on Same Line, User
[email protected]
Redirect/Forward
CTI Remote Device or
CSF/Jabber device in
Extend Mode
Office Phone
3000
Remote Destination
1: +33148040000
Remote Destination
2: 9196661313
PSTN
Home Phone
+33148040000
PBX Phone
9196661212
3rd Party PABX (Alcatel,
Aastra, Siemens, Avaya, ...)
What is Cisco Extend and Connect?
• A new device type, CTI Remote Device that represents all remote destinations for a
user. Anchors enterprise calls on the CTI Remote Device
• Allows a CTI application (like Jabber) 3rd party control of the remote connection to
enable enterprise call features
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6
Easy to use & deploy
• Enables Hunt Pilot to queue callers
• Allow for redirection of calls based on different queue
criteria
• Allow agents to participate in multiple queues
• Auto logout and call re-queue if agent does not answer
• Longest waiting call in all queues will be delivered first
• No ‘post call’ time or agent greeting options
• On phone ‘Queue Status’ display
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7
Call Admission Control
• Locations Bases Call Admission Control Prior to CUCM 9.0
–-Supported only simple Hub and Spoke topologies
–-Could not share CAC information with other CUCM or VCS
–-Could not use SME to manage BW because media did not traverse SME
–-Telepresence endpoints deployed in separate cluster from other video devices and
CAC not used with TP endpoints
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8
Call Admission Control
Multi-call control clusters (CUCM, SME)
• CUCM 9.0 enables the following features:
–- Efficient bandwidth management for multiple clusters that share physical
sites (BW deductions).
–- Allow administrator to model complex topologies including multi hop WAN
–- Introduce weighting attribute for redundant links to influence path selection
–Configure independent bandwidth for voice, video, and immersive call
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9
Video
• SIP Line side Transparency and Normalization
• Support for sRTP point to point video with 99xx\896x
phones
• Immersive video classification for Enhanced LCAC
• SNR/Wifi video support
• Mid call control Features for Video end points











Alphanumeric Call Forward All
Hold / Resume
Ad hoc conferencing
Music on Hold
Enhanced Shared Lines
Voicemail Message Waiting Indication
CTI/remote-cc desktop control (TE6)
CTI Monitoring of device availability
Corporate Directory
Personal Favorites / Speed dials
One Button to Push
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10
Video
UC Manager
VCS Control
VCS Expressway
CTS
Internet
URI
only
Register with
E.164 only
E20
Movi URI
Register URI
and E.164
only
Movi
E20
E20
EX
EX
2
C-Series
C-Series
UCM routes [email protected] to VCS
To: [email protected]
From: “bridget” [email protected]
3
EX
Register URI
and E.164
Bob sees call coming from:
“bridget”
[email protected]
4
1
E20 user [email protected] dials
[email protected]
SIP
H.323
© 2012 Cisco and/or its affiliates. All rights reserved.
When VCS required
User can call bridget back at:
14085551212
VCS appends @eponge.com
and routes call to UCM
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Video
UC Manager
VCS Control
VCS Expressway
Internet
here…
here…
CTMS
TS
MCU
SIP
H.323
and here…
MCU
TS
•
IOS Video Bridge, 4200/4500/5300/8500 series MCUs deployed on UCM for Conf / Join /
Barge features on UCM endpoints
•
4200/4500/5300/8500 series MCUs deployed on VCS for Add Participant / Join Participant
features on VCS endpoints
•
4200/4500/5300/8500 series MCUs deployed on VCS, or to UCM, for rendezvous/scheduled
dial in meetings (single-screen only)
•
7010/8700 series TelePresence Servers deployed on VCS, or to UCM, for
rendezvous/scheduled dial in meetings (single-screen and TIP)
•
CTMS deployed on UCM for rendezvous/scheduled dial in conferences (TIP only)
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12
Video
CTS-MAN
TMS
or…
UC Manager
VCS Control
VCS Expressway
CTS
Internet
Movi
E20
Movi
E20
E20
EX
EX
EX
C-Series
C-Series
SIP
H.323
© 2012 Cisco and/or its affiliates. All rights reserved.
• TMS 13.2 can now schedule CTS, EX, MX, SX and C-Series endpoints
registered to UCM or VCS
–TMS 13.2 supports TelePresence Server 7010 / 8700 and MCU 4200/4500/5300/8500 as
bridge types
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13
Identity
• Prior to CUCM 9.0
–-Enabling LDAP sync would prohibit adding local users
–-End user to be used by CUCM must be defined on AD and synched
–-Extra users could trigger extra CAL’s on the MS AD
• CUCM 9.0
–-Administrator can have both LDAP sync users and locally defined
users
–-Ability to modify local users and roles assigned to LDAP users
–-Deleting LDAP synch will mark users synced for deletion (garbage
collection)
–-Administrator can convert an LDAP user to a local user
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14
Identity
We start to have more and more applications that need to consult the
LDAP database in every task that they execute… That is too heavy
for the AD DC’s that aren’t designed for that kind of traffic
…………and too even Heavy even for an LDAP System.
Domain
cisco.com
Domain
cisco.com
Domain
cisco.com
Users
Directory
Frontend
© 2012 Cisco and/or its affiliates. All rights reserved.
Corporate
AD or
LDAP
System
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15
Identity
The direction for UDS is to allow dynamic discover of the home
cluster for a specific user, and to get information from users
directory information across different UDS CUCM clusters
2 - Query
Discovery Service
for User Home
Cluster
Cisco.com
EMEAR.Cisco.com
Americas.Cisco.com
3 - Cross Cluster
Dicovery for
User Discovery
1 – DNS SRV
or static
configuration
to find CUCM
cluster that
provides UDS
discovery
service
4 - Home Cluster
UDS URL returned
in the response
5 - Query home cluster UDS for
Device name and configuration
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16
Identity
Cisco.com
EMEAR.Cisco.com
Americas.Cisco.com
7 - Jabber
Register with
Home Cluster
6 - Jabber downloads the config file from
TFTPand gets the configured service list
(UCM, UCNx, CUP, Conf., etc.
© 2012 Cisco and/or its affiliates. All rights reserved.
8 - Jabber
connects to the
Services
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17
IM / Presence
• Solution release 9.0, CUCM and CUP will start integration to be
one product
• Includes common release and upgrade process
• Centralize administration
• Simplify licensing, now included as part of CUCM user licensing
• Deprecating IP Phone Messenger (IPPM) and CUPC 7.0
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18
Avec la participation de Bridget et Bob
Merci!
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19
Nous souhaitons partager avec vous !
Pendant un mois, nous souhaitons recueillir toutes vos questions.
L’intervenant apportera une réponse à chaque question. Un document Q&A
regroupant l’ensemble des questions et des réponses sera disponible en
ligne le mois suivant.
Pour une meilleure gestion, les questions seront posées uniquement par
email en respectant les deux points suivants.
1.
L’email sera envoyé à l’intervenant du 29 minutes, en copiant Stéphane
Buvat systématiquement.
2.
Le sujet de l’email sera « obligatoirement » sous le format:
QA-29min-Année-Mois-’’nom de code de la présentation’’ (voir sur la
première page de la présentation).
Exemple: QA-29min-2011-01-UC ON UCS
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20
Email de l’intervenant
Copie Stéphane Buvat – [email protected]
Respecter le format suivant:
QA-29min-année-mois-’’nom de code de la présentation’’
*** Exemple: QA-29min-2011-01-UC on UCS ***
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21
© 2010 Cisco and/or its affiliates. All rights reserved.
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22
© 2010 Cisco and/or its affiliates. All rights reserved.
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23
AVANT VENTE
P
Avant Vente
QUI: Partner Helpline
Channel Account Team
QUOI: Toutes Technologies
© 2010 Cisco and/or its affiliates. All rights reserved.
ETUDE - PLANNIFICATION
- INTEGRATION
P
D
I
Projets
SUPPORT
O
O
Production
QUI: PDI HelpDesk
QUI: TAC / Advanced Services
QUOI: Collaboration uniquement
QUOI: Toutes Technologies
Cisco Confidential
24
Pour qui ?
 Partner Helpline (PH) est un outil mis à la disposition des ingénieurs
avant-vente des partenaires Cisco.
Pourquoi ?




Pour l’accès à une base de connaissances sur les produits
Poster des questions nouvelles dès que cela est nécessaire.
Obtenir une assistance complémentaire
Aucun quota sur le nombre de « case » ouvert
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25
http://www.cisco.com/web/partners/tools/helponline/index.html
Note : L’url pour le site en Français. (Nous recommandons d’utiliser en priorité la version Anglaise)
http://www.cisco.com/web/partners/tools/helponline/prh/index_fr.html
© 2010 Cisco and/or its affiliates. All rights reserved.
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26
Pour qui ?
 PDI Helpdesk (PDI-HD) est un service de support proactif mis à la
disposition à l’ensemble de nos partenaires Cisco.
Pourquoi ?
 Répondre à des questions sur des tâches complexes de planification, de
conception et de mise en œuvre des solutions de Collaboration Cisco
(uniquement).
 Obtenir des documents pour répondre à un appel d’offre
(Cliquer sur le lien Steps to Success dans Related links)
 Aucun quota sur le nombre de « case » ouvert
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27
http://www.cisco.com/web/partners/tools/pdihd.html#~one
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28
Heure d’ouverture
 Service ouvert : 5j/7 du lundi au vendredi de 7h à 19h
 Fermé les jours fériés Cisco
Ouvrir un “Case” par internet
 Cliquer sur le lien: http://www.cisco.com/go/pdihelpdesk
Ouvrir un “Case” par téléphone
 France Numéro : 0800 770 400 ou +33 (0)1 58 04 58 58
 La liste des numéros téléphones des autres pays est disponible sur le site
Consulter les Questions/Réponses
 Cliquez sur le lien: https://supportforums.cisco.com/index.jspa
© 2010 Cisco and/or its affiliates. All rights reserved.
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29
Comment ouvrir un case
Online *
Case de sévérités 3 ou 4
(TAC Service Request Tool)
E-mail
([email protected])
Telephone **
Toutes demandes d’ouverture
de Case
Case de sévérités 1 ou 2 (ex.
Coupure totale de la téléphonie).
France tel : 0800 770 400
* TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do
** Liste des numéros de téléphone :
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#telephone
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TAC Service Request Tool :
http://tools.cisco.com/ServiceRequestTool/create/launch.do
• Suivre le statut d’un Case
• Mettre à jour un Case avec des
informations complémentaires
• Ajouter des fichiers au case
• Consulter les Case fermés
depuis 18 mois.
Note: Mise à jour d’un Case par email
• Envoyer email à l’ingénieur en charge du Case
• Mettre le numéro du Case dans le titre
• Copier [email protected]
© 2010 Cisco and/or its affiliates. All rights reserved.
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31
Newsletter CPI France :
http://www.cisco.com/web/FR/unified_partners/subscribe.html
CiscoMag :
http://www.cisco.com/web/FR/solutions/CiscoMag/2010/04.html
Portail d'Interopérabilité :
http://www.cisco.com/en/US/netsol/ns728/networking_solutions_program_
category_home.html
Sizing Tool : http://tools.cisco.com/cucst/faces/login.jsp
Applications UC virtualisées :
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization
Design Guides :
http://www.cisco.com/en/US/netsol/ns742/networking_solutions_program_
category_home.html
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32
Dynamic Configuration Tool :
https://apps.cisco.com/qtc/config/jsp/configureHome.jsp
Order Status Tool :
http://tools.cisco.com/qtc/status/tool/action/LoadLandingScreen
Extranet Partenaires France :
http://www.cisco.com/web/FR/unified_partners/unified_home.html#~tab-a
Partner Education Connection (PEC) :
http://www.cisco.com/web/learning/le36/learning_partner_elearning_connection_tool_launch.html
Marketing Library : www.cisco.com/web/go/marketinglibrary
(Vous y trouverez les templates powerpoint Cisco, les images des produits
en différentes définitions voir avec fonds transparents)
© 2010 Cisco and/or its affiliates. All rights reserved.
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33
Collaboration
https://ciscosales.webex.com/ciscosales/portal/548557
Borderless-réseau:
https://ciscosales.webex.com/ciscosales-fr/portal/654262
Borderless-sécurité :
https://ciscosales.webex.com/ciscosales-fr/portal/393322
Et
https://ciscosales.webex.com/ciscosales-fr/portal/356922
Borderless-wifi
https://ciscosales.webex.com/ciscosales-fr/portal/266522
Borderless-management de réseau
https://ciscosales.webex.com/ciscosales-fr/portal/311927
Datacenter
http://cisco.webex.com/meet/akounine mot de passe ciscoDC
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34
Thank you.

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